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About the Role

Oversee and ensure the accurate and timely payment of workers’ benefits, managing the end-to-end process including calculations, ongoing payments, and claim portfolio maintenance. Provide leadership, mentorship, and ensure compliance with policies and regulations.

Responsibilities

• Oversee and manage the accurate and timely payment of workers’ benefits
• Approve weekly benefit payments within delegation of authority
• Monitor and maintain a portfolio of claims, ensuring data accuracy and completeness
• Identify, code and process complex payments within the claims system
• Ensure employment and compensation data is up to date and accurate
• Manage internal and external stakeholder enquiries related to worker entitlements
• Ensure compliance with relevant legislation and internal guidelines
• Mentor and support team members to drive performance and consistency
• Collaborate to resolve discrepancies and improve processes
• Maintain a strong customer-focused approach aligned with CMI values

Requirements

• Strong experience in workers compensation, ideally within a claims environment
• Demonstrated experience managing or overseeing benefit payments
• Sound knowledge of relevant legislation and compliance requirements
• High level of attention to detail and accuracy
• Strong communication and stakeholder management skills
• Ability to manage competing priorities and meet deadlines
• Leadership or mentoring experience (highly regarded)
• Demonstrated behaviours aligned to company values and culture

Skills

• PIAWE experience
• Senior-level payroll experience
• Transferable skills

Location

• Speers Point
• Sydney

Work Type

• Fixed Term
• Full-time
• Hybrid

Experience Level

• Experienced professional
• Senior-level

Benefits

• 7.25-hour days
• 5 weeks annual leave
• 18 days personal leave
• 3 days family and emergency leave
• Superannuation co-contribution scheme
• Additional company holidays at Easter and Christmas
• Access to onsite gym
• Onsite parking
• Professional Development days
• Retailer discounts through Smart Spending App

About the Company

• Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry.
• Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'.
• Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
• To learn more about Coal Services, visit us at https://www.coalservices.com.au/

Equal Opportunity

• Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts
• Successful applicants will be required to complete a background check (including criminal history and references) prior to commencement of employment
• We take our responsibility to protect the industry that we work in very seriously. Our People, Customers and Community safety and well-being are priorities for us