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About the Role

Drives revenue to achieve Hotel’s topline goals by proactively soliciting all business segments, focusing on properties BT Pricing strategy, and providing property support through internal mining efforts. Partners with Leadership to ensure competitive sales strategies and align on sales activities to generate business and communicate competitor intelligence.

Responsibilities

• Works with Property Sales Leader in identifying top accounts, determining account deployment structure, identifying key buyers, and coordinating efforts to drive demand and pull-through business.
• Assist Property Sales Leader in identifying share shift targets.
• Ensures effective and efficient funnel management through available systems and collaborating with Multi-Hotel Sales.
• Manages daily Status Change reports to help close on hotel business.
• May work with Local Sales, U.S. Account Sales/GSO teams to drive production from targeted high priority accounts.
• Provides property support by coordination and executing property internal mining efforts to assigned hotels.
• Solicits new business from non-deployed small business accounts, reader boards, and internal referral mechanisms.
• Solicits potential new accounts or business opportunities by leveraging business intelligence to generate leads.
• Utilizes internal lead referral tools to solicit new business opportunities and contacts.
• Ensure Hotel has property lead generation program to identify new business.
• Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business.
• Drives customer satisfaction through daily interactions.
• Conducts customer facing sales activities on behalf of the hotels.
• Conducts site inspections for customer accounts.
• Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER.
• Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required.
• Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales.
• Leverages MI Leads for Out of Org, Non-Deployed Accounts.
• Presents stakeholder hotel benefits and features based on customer needs.
• Understands and utilizes all business processes written in support of the sales organization.
• Utilizes negotiation skills and creative selling abilities to uncover new business.
• Uses all information systems to research the deployment and value of accounts.
• Understands the overall market to sell effectively against the competition.
• Communicates trends, opportunities, and market changes to appropriate parties.
• Leverages all available sales channels to optimize sales revenues.
• Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.
• Tracks weekly activities and relationship to revenue and room night production.
• Sets day-today priorities to complete assigned responsibilities.
• Actively participates and contributes to Sales Strategy Meetings.
• Adjusts to significant variation in daily workload through independent prioritization.
• Drives revenue from local non-deployed accounts by proactively soliciting new business, sourcing new accounts, identifying new targets, and re-soliciting past business leads.
• Activate local tactics for deployed accounts to pull-through local buyer needs.
• Communicate best practices for generating creative revenue opportunities.
• Performs other duties as appropriate.
• Leverage deployed account resources to drive business for properties.
• Participates in community and hotel networking events.
• Visits neighborhood target and local small business accounts and coordinate follow up efforts.
• Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels.
• Works collaboratively with all sales channels to establish coordinated sales efforts.
• Handles customer care issues and refers them to the appropriate owner.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence.
• Services customers to obtain and grow share of the account.
• Executes and supports the company’s customer service standards.
• Engages in property related events that support the development of new accounts.
• Performs other duties, as assigned, to meet business needs.

Requirements

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
• 4-year college degree.
• Previous experience in proactive lead generation in hospitality and sales discipline.
• Knowledge of property-specific business segments (e.g. group, catering, transient).
• Knowledge the hospitality industry.

Skills

• Sales
• Marketing
• Guest Services
• Front Desk
• Proactive lead generation
• Hospitality sales discipline
• Business segments knowledge
• Hospitality industry knowledge
• Sales strategy
• Business intelligence
• Negotiation skills
• Creative selling abilities
• Customer service

Experience Level

• 2 years experience in the sales and marketing, guest services, front desk, or related professional area
• No work experience required (with a 2-year degree)

Education Level

• High school diploma or GED
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• 4-year college degree

About the Company

• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
• The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
• It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
• As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
• And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.