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About the Role

As a Field Engineer, you will be responsible for all field operations within your assigned area, including installation, inspection, repair, and maintenance billing. Your goal is to maintain and improve customer satisfaction, driving business growth and profitability for both customers and the company. You will also enhance your technical expertise, including clinical knowledge of assigned equipment, to effectively support healthcare services in medical institutions and build strong customer trust. Collaborating with sales representatives, you will contribute to market share growth through service excellence and foster strong relationships with authorized distributors to develop localized business.

Responsibilities

Perform installation, inspection, repair, and maintenance billing for medical equipment (diagnostic imaging devices) within hospitals.
Ensure stable operation of customer equipment through regular maintenance and troubleshooting.
Communicate with customers to maintain and improve satisfaction.
Escalate customer complaints to relevant internal and external parties for resolution.
Proactively discuss and implement improvement opportunities identified during operations.

Requirements

1-2 years of field service experience in electrical/mechanical fields (or basic knowledge of electrical/computer/network if inexperienced).
Communication skills to logically explain issues to customers.
Ability to propose and implement ideas for operational improvement.
Skill to accurately perform inspections and repairs by reading manuals.
Ability to accurately escalate and resolve issues that arise at customer sites.
Valid driver's license.

Skills

Clinical knowledge of assigned equipment
Technical skills
Communication skills
Problem-solving skills
Operational improvement skills
English proficiency

Location

Tsuchiura, Ibaraki, Japan

Work Type

Full-time

Experience Level

1-2 years

Education Level

X-ray Supervisor qualification (preferred)
Bachelor's degree (implied by field service experience)

Benefits

Salary and benefits expected from a global organization
Career opportunities
Culture that fosters care, collaboration, and support

About the Company

GE HealthCare is a leading global medical technology and digital solutions innovator.
Our purpose is to create a world where healthcare has no limits.
We are an organization where every voice makes a difference, and every difference builds a healthier world.

Equal Opportunity

GE HealthCare is an Equal Opportunity Employer where inclusion matters.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.