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About the Role
We are seeking a Front of House Reception – Cover Representative to provide professional and flexible reception cover when permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.
Responsibilities
- Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
- Greet and manage visitors in a friendly and professional manner
- Represent key stakeholders with a knowledgeable and positive approach
- Effectively manage couriers, post, and all deliveries
- Conduct general administration tasks
- Submit weekly reports on site activity as required
- Develop effective relationships with clients, agents, and contractors
- Ensure the reception area is impeccably presented at all times
- Maintain pristine vacant spaces available for viewing
- Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
- Report and manage issues through the correct processes
- Prioritize building security
- Demonstrate a proactive approach to problem-solving
- Read the local amenities file in the site notes to understand the area you are stationed
- Be aware of the site's added value/promotional events and be prepared to support as required
Requirements
- Positive attitude and a can-do spirit
- Flexibility and adaptability with a strong team spirit
- Calm under pressure
- Understanding of excellent customer service delivery
- Immaculate presentation and engaging demeanour
- Proactive with excellent communication skills
- PC literate with the ability to learn new software and be socially media competent
- Additional knowledge in building/facilities management is advantageous
Skills
- Customer service
- Communication
- Administration
- Building/facilities management
Location
- Farnborough
Work Type
- Zero Hours
Salary/Compensations
- £12.90 - £14.24 / hour
Benefits
- Referral programme
- Wellness scheme, including a 24-hour confidential helpline
- Company events
- LAH training Academy