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About the Role

The Director, Event Technology (SNE) is responsible for achieving revenue and profitability goals for assigned locations. This role ensures the team delivers World-Class service, cultivates venue relationships, and fosters a high-performance, accountable, and continuously improving environment. The position manages a small team, venue revenue between $450k - $900k, and reports to regional management.

Responsibilities

• Develop and maintain strong client relationships and provide outstanding customer service.
• Service events and act as a point of escalation.
• Identify key issues and decision makers for contract renewals.
• Consult with Venue Sales Leadership on sales strategies.
• Participate in business review presentations.
• Manage an efficient and profitable operation with a focus on revenue maximization and profitability.
• Achieve financial goals by managing labor, equipment sub-rentals, and other costs.
• Utilize operational and financial reports and complete standard and ad hoc reports accurately.
• Coordinate invoicing activities using the Company billing system and ensure client approval.
• Complete and submit accurate sales forecasts.
• Manage location P&L and develop action plans for deficiencies or growth.
• Confirm timely payment processing by venue partners.
• Perform and direct daily floor operations including scheduling and equipment setups, operation, and strikes.
• Ensure equipment and services are delivered on time, in good working condition, and meet specifications.
• Anticipate and address equipment challenges and changes professionally.
• Use inventory control procedures to maintain proper inventory levels and ensure safety, security, and quality assurance.
• Efficiently share labor and equipment within the local market.
• Attend operational venue meetings.
• Apply troubleshooting and problem-solving skills to resolve equipment and software issues.
• Effectively utilize applicable company computer systems.
• Act as the solo on-site technician for events, if necessary.
• Create strategies to maximize revenue per-event, including upsell and cross-sell opportunities.
• Prepare and deliver compelling presentations on Encore's value and solutions.
• Prepare and present quotes and proposals in a timely manner.
• Attend site visits, pre-conference planning meetings, and venue meetings to support customer events.
• Collaborate with vendors and other departments to capture and service events.
• Understand event cost structure and incorporate into solution designs.
• Attend customer meetings to understand goals and address questions and concerns.
• Ensure all customer information is up to date and accurate in the CRM system.
• Maintain knowledge of new product/service offerings and emerging technology.
• Create and present performance, pipeline, and forecasting reports to senior management.
• Cultivate and maintain relationships with customers, venue personnel, and Encore supporting functions.
• Oversee personnel assisting with event execution.
• Exceed customer expectations and needs.
• Meet with guests on-site to ensure needs are met and equipment is accurate and functional.
• Monitor small venues and check in on customers.
• Portray a polished and professional image and ensure the team adheres to standards.
• Promote a culture of high performance, accountability, and continuous improvement.
• Embrace and foster the Company's Core Values.
• Manage performance, address employee concerns, maintain staffing levels, and facilitate team development.
• Manage human resources activities including selection, performance management, and learning.
• Provide coaching to develop team members' skills.
• Train employees on Encore standards for service and equipment, and computer systems.
• Recommend team members for training opportunities.
• Ensure Encore's D,E &I initiatives are implemented.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience preferred.
• Sales experience is a plus.
• Working knowledge of audio visual equipment in a live show environment.
• Must be able to successfully complete Level 3 Skills training.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Skills

• Audio visual experience
• Supervisory experience
• Customer service
• Hospitality experience
• Sales experience
• Working knowledge of audio visual equipment in a live show environment
• Proficiency with computer hardware
• Proficiency with computer software and programs
• Internet proficiency
• Microsoft Office proficiency
• Leadership abilities
• Customer satisfaction focus
• Troubleshooting and problem solving skills
• Inventory control procedures
• Financial Acumen
• Communication skills

Location

• Assigned location(s)

Work Type

• Full-time
• Onsite

Experience Level

• Director level
• 3+ years of audio visual experience
• 1+ years of supervisory experience
• 2+ years of customer service or hospitality experience preferred

Education Level

• Bachelor’s degree preferred or equivalent experience

About the Company

• Encore is a global leader in event technology services.