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About the Role
As an Admissions Associate (SDR), you'll be the first point of contact for incoming leads and prospective families. You'll manage, contact, and qualify warm and hot inbound leads, share resources, and work with a high-performing team to deliver an outstanding experience to every prospective Crimson student.
Responsibilities
- Support the growth of Crimson Global Academy across the United States, Canada, Mexico & LATAM.
- Call and engage new leads to qualify them for the admissions team, ensuring data is entered and managed accurately in Salesforce.
- Update lead records and track their progress through each stage of the sales pipeline.
- Establish, develop, and maintain positive, professional relationships with prospective families.
- Continuously sharpen sales techniques and processes while deepening industry knowledge.
- Share insights and trends back to key stakeholders, including Marketing and Admissions Officers.
- Contact all leads within 1 hour during work hours, and within 24 hours outside of them.
- Update Salesforce with accurate notes and stage progress in the same timeframe.
- Qualify families using guiding questions.
- Book initial consultations with qualified families, and ensure they show up or reschedule.
- Report weekly on calls made, consultations booked, turn-up rate, and sales closed.
Requirements
- At least 2 years' experience in sales, with a strong track record.
- Experience in education or professional services (e.g. marketing agency, financial services, management consulting, hospitality).
- Confidence using CRM (Salesforce) and multiple platforms.
- Knowledge of US, UK, and/or EU university admissions standards and the application process.
- Full professional proficiency in English (spoken and written).
- Professionalism, strong time and stress management, confidence, and a positive attitude including patience, empathy, and a willingness to learn and go the extra mile.
Skills
- Sales
- CRM (Salesforce)
- Communication
- Persuasion
- Negotiation
- Time management
- Stress management
Location
- US/Canada
Work Type
- Remote
- Full-time
Experience Level
- 2+ years
Benefits
- Flexible working environment
- Limitless development and exposure
- Internal promotions and role changes
- Psychologist on staff to support wellbeing
- Fireside chats and workshops with impressive guests
- Radical Candour feedback approach
About the Company
- Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world.
- Over 1000 students joining from 65 countries.
- Vision is to unlock students' limitless potential for extraordinary futures.
- Ignites a passion for learning that accelerates academic performance and success.
- Fosters a global community that broadens students' perspectives and develops their skills.
- Provides cutting-edge technology for teachers and transparency for parents.
- A truly global player with 28 markets and growing across the globe.