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About the Role

Join our Process & Intelligent Automation Services team as a hands-on AI Engineer. You will play a critical role in designing, deploying, and supporting enterprise-grade AI and intelligent automation solutions that drive meaningful impact across the bank. You will own the end-to-end delivery and support of Agentic AI solutions, ensuring reliability, scalability, and performance while collaborating with business stakeholders, engineers, and data scientists.

Responsibilities

Design, build, deploy, and support Agentic AI solutions on AWS.
Develop intelligent automation capabilities leveraging AI, orchestration, robotics, and intelligent document processing technologies.
Partner closely with business stakeholders to understand requirements and translate them into scalable technical solutions.
Collaborate with data scientists and engineers to operationalize models, optimize prompts, and support production AI workloads.
Monitor, troubleshoot, and resolve complex production issues across APIs, automation workflows, integrations, and data pipelines.
Drive improvements in system reliability, observability, performance, governance, and support frameworks.
Champion engineering excellence through CI/CD, automated testing, secure-by-design principles, and modern software engineering practices.
Coach and mentor engineers while helping uplift AI and cloud engineering capability across the team.

Requirements

5+ years of experience delivering solutions within large, complex enterprise environments, ideally in financial services.
2+ years of hands-on experience designing, building, and delivering AWS-based solutions in production environments.
Strong hands-on expertise across AWS services, cloud architecture, and engineering best practices.
Experience developing Agentic AI and LLM-powered solutions using Amazon Bedrock and frameworks such as LangChain, AutoGen, Strands, A2A, or comparable platforms.
Experience deploying, monitoring, and optimizing AI solutions for accuracy, performance, cost, latency, and reliability.
Strong troubleshooting and problem-solving capability across distributed systems, APIs, data quality, and integrations.
Excellent stakeholder engagement skills, with the ability to explain complex technical concepts clearly and translate business needs into engineering outcomes.
AWS certifications and relevant cloud engineering qualifications are highly regarded.

Skills

AWS AI SME
Agentic AI
AWS
Cloud architecture
Engineering best practices
LLM-powered solutions
Amazon Bedrock
LangChain
AutoGen
Strands
A2A
CI/CD
Automated testing
Secure-by-design principles
Modern software engineering practices

Location

Sydney

Work Type

Hybrid Working Model

Experience Level

5+ years' experience delivering solutions within large, complex enterprise environments
2+ years of hands-on experience designing, building and delivering AWS-based solutions in production environments

Benefits

Special offers on banking products
Discounts from top brands
Generous employee-only mortgage rates
Flexible work arrangements
Variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities
Opportunities to give back to the Community by getting involved in volunteering initiatives

About the Company

At Westpac, we're engineering AI into the fabric of one of Australia's largest and most trusted financial institutions.
We're creating better futures for our customers, communities and people.
We're obsessed with becoming our customers' #1 banking partner for life.

Equal Opportunity

We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, LGBTQIA+ communities and candidates of all ages and life experiences.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians, and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.