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About the Role

Opportunity to lead the NSW Police Force Technology Operations Centre, ensuring the availability, stability, and resilience of technology services supporting frontline policing and public safety. This role involves leading a 24x7 operation with accountability for critical technology services, data centre operations, major incident management, operational risk management, and enhancing real-time service visibility within a complex technology environment. It offers the chance to influence executive decisions, drive operational transformation, shape monitoring capabilities, and improve service reliability.

Responsibilities

Plan, organize, and manage a team of 24/7 operators to ensure stability and availability of all NSW Police Force critical technology services.
Oversee data centre operations.
Provide real-time availability insights.
Manage major incidents.
Provide enterprise problem management insights.
Lead a 24x7 operation with accountability for critical technology services, data centre operations, major incident management, and operational risk management.
Enhance real-time service visibility across the technology environment.
Improve service reliability.
Ensure critical systems remain available to support operational policing outcomes.

Requirements

Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
Successful candidate will be required to undergo a rigorous National Police (criminal history) Check.
Successful candidate will be required to obtain and maintain a Security Clearance as determined by the NSW Police Force.
Attach a cover letter (2 pages maximum).
Attach an up-to-date resume that clearly details your skills & experience as relevant to this role.
Address each of the two Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Skills

Technology Operations Centre management
Data centre operations
Real-time availability insights
Major incident management
Enterprise problem management
Operational risk management
Service assurance capabilities
Leading high-performing teams
Solving complex challenges

Location

Parramatta, Sydney Olympic Park, Huntingwood & Surry Hills

Work Type

Ongoing
Full-Time

Experience Level

Officer Level 6

Salary/Compensations

competitive salary

Benefits

Flexible work options
Opportunity to purchase leave
Annual leave loading
Corporate wellbeing programs including seminars and the Fitness Passport
Free annual influenza vaccination
Salary packaging options via superannuation contributions or a novated vehicle lease
In-house gym facilities at Parramatta & Surry Hills

About the Company

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

Equal Opportunity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
If you are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au