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About the Role

We are looking for a Senior Director of Product to own Revenue Intelligence & Analytics at Invoca. You will lead 4 scrum teams and 4 direct reports, each owning one of: Integrations, Insights & Analytics, Interaction Tracking, and Data Standardization. You will report to the EVP of Product and sit on the R&D Senior Leadership Team, representing this portfolio in company-level strategy conversations. The primary focus of this role is to prove value by transforming conversational and behavioral data into structured, trustworthy insight delivered through the product, enabling customers to see immediate financial or performance benefits. This is a build-and-lead role requiring both technical depth in areas like data pipelines and integrations, and strong leadership skills to manage a team of PMs, set strategic direction, and maintain high standards for delivered value.

Responsibilities

Set product strategy and roadmap across Integrations, Insights & Analytics, Interaction Tracking, and Data Standardization as one connected portfolio.
Define and own how Invoca turns unstructured data (calls, SMS, agent interactions) into structured, AI-generated insight that customers can act on immediately.
Partner with Data Engineering on our Databricks-based data platform to ensure the underlying architecture can support the insight and analytics products built on top of it.
Own the customer value narrative for this portfolio, ensuring every product has a clear, quantifiable story for the value it delivers to drive adoption, retention, and expansion.
Represent this portfolio on the R&D Senior Leadership Team, bringing proactive ideas and investment cases to company-level strategy conversations.
Manage, coach, and grow 4 product leaders, each owning one of the core product areas in this portfolio.
Set and uphold a high bar for what "done" means — not just shipped, but demonstrably valuable to customers.
Build and run a healthy agile operating cadence across 4 scrum teams: prioritization, roadmap reviews, cross-team dependency management.
Partner closely with Engineering, Design, Data Science, Customer Success, and GTM leadership to align priorities and remove blockers.
Represent Invoca's data and insights story externally with customers and prospects, and periodically with analysts or press.
Build a clear, evolving point of view on which AI/ML approaches are right for turning conversational and interaction data into structured insight.
Push the team to use AI not just in the product, but in how the team works: research synthesis, insight generation, customer analysis.
Ensure the AI-driven insights this portfolio produces are trustworthy, explainable, and something customers will actually act on.

Requirements

8+ years of product management experience in B2B/enterprise SaaS.
4+ years managing other product managers or product leaders.
Direct experience owning products or features that use AI/ML to turn unstructured data (calls, SMS, transcripts, agent notes) into structured, actionable insight.
Experience owning a customer-facing analytics or BI product.
Comfortable partnering with data engineering on modern data platforms.
Proven track record managing a team of product managers/leaders across multiple scrum teams, including hiring, coaching, and performance management.
Able to build and tell a clear, quantified value story to customers and executives.
Comfortable operating as a peer to other senior leaders on an R&D Sr. Leadership Team.

Skills

AI/ML
Databricks
Snowflake
ThoughtSpot
AdTech/MarTech integrations
Product Strategy
Roadmap Planning
Agile Methodologies
Data Analysis
Customer Value Proposition
Team Leadership
Cross-functional Collaboration
Executive Communication

Location

Remote
SF Bay Area
Greater Los Angeles Area
Santa Barbara
San Diego
Seattle Metro

Work Type

Remote-first
Full-time

Experience Level

Senior Director
8+ years product management
4+ years people management

Salary/Compensations

$250,000–$300,000

Benefits

Day-One Health Benefits – Medical, dental, and vision coverage
Mental Wellbeing support and Employee Assistance Program (EAP)
Wellness Subsidy
Flexible Time Off
20 U.S. paid holidays, including a winter break
Up to 12 weeks of 100% paid Family Leave
Up to 12 weeks of 100% paid Medical Leave
Enterprise-Grade AI Tools access
Professional Development reimbursement up to $1,000 per fiscal year
401(k) plan with company match up to 4%
Recognition Programs
Sabbatical after seven years of service

About the Company

Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue.
Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth.
With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created.
Invoca's AI vision centers on using trustworthy, first-party data to deliver intelligent, authentic, and empathetic AI — connecting digital and human experiences to build lasting customer relationships.
Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.