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About the Role

As a Technical Support Specialist, you will serve as a primary point of contact for customers requiring assistance with UAV hardware, software applications, flight operations, data processing workflows, and related technologies. You will provide technical troubleshooting, customer training, onboarding assistance, and workflow guidance to ensure customers achieve successful outcomes with their technology investments. This role is ideal for someone who combines strong technical aptitude with exceptional customer service skills and a passion for emerging technology.

Responsibilities

• Provide phone, email, and remote technical support for UAV platforms, sensors, software applications, and associated workflows.
• Diagnose and resolve hardware, software, connectivity, configuration, and operational issues.
• Assist customers with flight planning, data collection, data processing, and best practices.
• Support reality capture technologies including handheld scanners, SLAM scanners, and related solutions.
• Document support cases, resolutions, and customer interactions within company systems.
• Escalate advanced technical issues to manufacturers, software vendors, or internal specialists when necessary.
• Assist with customer onboarding and technology adoption initiatives.
• Conduct product familiarization sessions and workflow consultations.
• Support the development and delivery of customer training programs, webinars, workshops, and educational content.
• Collaborate with sales and technical teams to deliver outstanding customer experiences and successful project outcomes.
• Support product demonstrations, trade shows, customer events, and field workshops.
• Create and maintain technical documentation, support articles, and workflow guides.
• Participate in the evaluation and testing of new UAV technologies and software solutions.

Requirements

• Working knowledge of Small Unmanned Aircraft Systems (sUAS), including flight operations, mission planning, data collection, and regulatory considerations.
• Strong troubleshooting and problem-solving abilities across hardware, software, and workflow environments.
• Excellent verbal and written communication skills.
• Ability to provide professional technical support via phone, email, and remote sessions.
• Strong organizational skills with the ability to manage multiple priorities and customer requests.
• Customer-focused mindset with a passion for helping others succeed.
• Ability to learn new technologies, applications, and workflows quickly.
• Willingness to travel occasionally for training, customer visits, demonstrations, and company events.
• FAA Part 107 Remote Pilot Certification.
• Experience operating or supporting commercial UAV platforms such as DJI, Freefly, Wingtra, Quantum Systems, or similar technologies.
• Experience with photogrammetry, LiDAR, mapping, surveying, or geospatial workflows.
• Familiarity with LP360, Trimble Business Center (TBC), Trimble Access, Trimble Connect, TerraFlex, and other Trimble solutions.
• Understanding of GNSS, total stations, surveying, construction, engineering, or geospatial workflows.
• Previous experience delivering customer training, technical instruction, or product demonstrations.
• Bachelor's degree in Geomatics, Surveying, GIS, Engineering Technology, Aviation, or a related technical field.

Skills

• UAV hardware
• UAV software
• Flight operations
• Data processing workflows
• Reality capture technologies
• Handheld scanners
• SLAM scanners
• Photogrammetry
• LiDAR
• Mapping
• Surveying
• Geospatial workflows
• LP360
• Trimble Business Center (TBC)
• Trimble Access
• Trimble Connect
• TerraFlex
• GNSS
• Total stations
• Construction
• Engineering

Location

• Austin, TX
• Houston, TX
• San Antonio, TX
• Dallas, TX

Work Type

• Full-time

Experience Level

• Technical Support Specialist

Education Level

• Bachelor's degree in Geomatics, Surveying, GIS, Engineering Technology, Aviation, or a related technical field.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Optional spouse and child life insurance
• Long-term disability coverage
• 3% company contribution to 401(k)
• Employee Stock Ownership Plan (ESOP)

About the Company

• AllTerra Central is a leading provider of geospatial, surveying, construction, and reality capture solutions.
• We deliver cutting-edge technology including UAVs, LiDAR systems, GNSS equipment, laser scanners, software solutions, and technical expertise that empower our customers to work smarter and more efficiently.