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About the Role

As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company, forging powerful connections with customers, exceeding sales targets, and delivering an unparalleled partner and customer experience. You will be an in-store brand ambassador focusing on selling industry-leading connectivity solutions while creating lifelong customers by delivering an exceptional customer service experience.

Responsibilities

Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
Educate customers about different options available and recommend the best solutions to meet their specific needs.
Assist customers with billing and service-related questions, ensuring they have a clear understanding of their accounts.
Process payments, exchanges, and equipment issues efficiently and accurately.
Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.
Embody the Optimum brand, demonstrating professionalism, integrity, and enthusiasm in all customer interactions.
Work closely with colleagues to ensure an exceptional customer experience, sharing knowledge, assisting with complex inquiries, and providing backup support.
Foster a supportive and collaborative team environment that contributes to overall customer satisfaction.

Requirements

High school diploma or equivalent is necessary.
A minimum of one year of retail selling experience.
Effective communication, negotiation, and problem-solving skills.
Self-motivator with a knack for working independently.
Proficient computer and technical skills.
For some locations, the ability to travel to other stores within 35 miles may be required.
Standing for prolonged periods is part of this role.
Potential for lifting up to 50 pounds.
Ability to work full time and weekends as necessary.

Skills

Communication skills
Negotiation skills
Problem-solving skills
Computer skills
Technical skills

Location

Various locations

Work Type

Full-time

Experience Level

1 year of retail selling experience

Education Level

High school diploma or equivalent

Salary/Compensations

$33,696.00 - $55,357.00 / year

About the Company

Optimum is a leader in the fast-paced world of connectivity.
Our successes are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
Our culture of excellence provides a pathway to success as your leaders, and peers, will support your personal and professional growth.
Our three Guiding Principles are: Do What’s Right, Drive One Optimum, and Make It Happen.
Employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors.
Each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Equal Opportunity

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.