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About the Role

Assort Health builds specialty-specific AI agents for patient access, including scheduling, triage, intake, referrals, refills, eligibility, and payments. The company recently secured $120M in Series C funding, led by Menlo Ventures, at a $1.2B valuation, with revenue growing 20x in 15 months. This role is crucial for building the systems that enable Implementation, Customer Success, and Support teams to scale effectively with the company's rapid growth, addressing the gap between sold deals and the capacity to onboard delivery personnel.

Responsibilities

Develop and own the onboarding process for Implementation, CSM, and Support hires, with time-to-productivity as a key metric.
Establish and manage skills validation and certification processes before team members engage with live accounts.
Create and maintain repeatable playbooks for implementation, customer onboarding, go-live, and ongoing account management.
Develop playbooks for multi-site, multi-specialty deployments to support expansion into health systems and academic medical centers.
Identify gaps in post-sales performance through collaboration with Product, Engineering, Sales, and post-sales leadership, translating these into enablement priorities.
Route recurring customer friction back to relevant teams (Product, Engineering, Sales) to drive improvements.
Design and deliver ongoing enablement sessions covering new workflows, product changes, and skill refreshers to maintain team knowledge.
Own the architecture and content of a centralized knowledge system for runbooks, integration guides, and escalation paths.
Implement a coaching layer involving call and ticket reviews with frontline managers, translating patterns into targeted interventions.
Measure the impact of enablement initiatives on key business metrics such as time-to-live, first-call resolution, PSAT, churn, and NRR.

Requirements

Minimum of 4 years of experience in enablement, with a primary focus on post-sales functions.
Proven experience building enablement systems from the ground up within a scaled or fast-scaling SaaS company.
Demonstrated track record of impacting business metrics through enablement initiatives.
Experience enabling technical teams (Implementation, Solutions, Support) on product fluency and configuration.
Proficiency with LLMs and automation tooling for building enablement assets, automating reporting, and scaling output.
Comfort working in ambiguous environments and a history of shipping solutions within weeks and iterating continuously.
Hands-on implementation or solutions background is a plus.
Experience enabling teams during an upmarket transition into enterprise accounts is a plus.
Working knowledge of EHR/PMS workflows (e.g., Epic, Athena, NextGen) and health system software deployment is a plus.
Experience in healthcare or other regulated industries is a plus.
Formal teaching or instructional design background (e.g., classroom teaching, curriculum design, technical training) is a plus.
Familiarity with integrations, APIs, or technical troubleshooting is a plus.

Skills

Enablement
Post-sales
SaaS
Onboarding
Certification
Knowledge Management
Measurement
LLMs
Automation
Implementation
Customer Success
Support
Product Fluency
Configuration
Instructional Design
Technical Training
Integrations
APIs
EHR/PMS Workflows

Location

Remote

Work Type

Full-time

Experience Level

4+ years

Benefits

Competitive Compensation
Employee Stock Options
Lifelong Learning Budget
Professional Development Opportunities
Office Setup Stipend
Top-Tier Health Coverage (Medical, Dental, Vision)
Flexible PTO
Meals & Snacks
Fitness Stipend
Commuter Benefits
401(k)

About the Company

Assort Health is building AI agents to create a continuous conversation for every patient, remembering context from symptom to recovery.
The company has a proprietary dataset of 240 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways.
Assort Health experienced significant growth from 15 people in 2025 to projected 250 by the end of 2026.
Revenue has increased 20x in 15 months.
The company has raised $222 million, including a $120 million Series C at a $1.2 billion valuation.
Assort Health has been recognized on the Forbes Cloud 100 and the 2026 Enterprise Tech 30.
The company aims to reduce the $1.1 trillion spent annually on healthcare administration.
Assort Health values a Day One Drive, 5-Star Focus, Answering the Call, and One Pulse.
The company is looking for motivated, hardworking, and passionate talent to make healthcare accessible for everyone.