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About the Role

Assort Health builds specialty-specific AI agents for patient access, including scheduling, triage, intake, referrals, refills, eligibility, and payments. This high-exposure operations role supports the VP of APM, focusing on the business side of AI operations. You will develop tooling, reporting, and processes to maintain high agent quality and efficient implementations, owning the operating rhythm of the account portfolio.

Responsibilities

Own dashboards and metrics for the VP of APM and customers, including containment, resolution, PSAT, and implementation velocity.
Build tools and automations to enhance agent quality and accelerate implementations.
Lead weekly business reviews across strategic, enterprise, and mid-market accounts, assessing health, risk, and next actions.
Partner with the Enablement lead to drive training, playbooks, and readiness for the APM team.
Support recruiting operations for the APM organization, including pipeline tracking, scheduling coordination, and candidate experience.
Coordinate daily with Finance, Sales, Customer Service, and Implementation to ensure smooth operations and information flow.

Requirements

2–3 years of experience, ideally in MBB or top-tier professional services, or a comparably demanding operating role.
Engineering or technical degree from a top-tier, highly selective program.
Fluent and efficient with LLMs and AI agents for building, automating, and analyzing; deep coding expertise is not required.
Experience running or supporting executive-level business reviews across strategic, enterprise, and mid-market accounts.
Cross-functional range, comfortable working with Finance, Sales, Customer Service, and Implementation.
Rigorous, detail-obsessed, and clear in writing.
Comfortable with ambiguity and fast iteration.
Exposure to healthcare, EHR/PMS workflows, or another regulated environment (nice to have).
Experience supporting recruiting or people operations at a fast-growing company (nice to have).

Skills

LLMs
AI agents
Data analysis
Reporting
Automation
Tooling
Business reviews
Enablement
Recruiting operations
Cross-functional coordination

Location

Remote

Work Type

Full-time

Experience Level

2-3 years

Education Level

Engineering or technical degree

Benefits

Competitive Compensation
Employee stock options
Annual budget for professional development
Training opportunities
Office Setup Stipend
Top-Tier Health Coverage (Medical, dental, and vision insurance)
Flexible PTO
Meals & Snacks
Fitness Stipend
Commuter Benefits
401(k)

About the Company

Assort Health is building one continuous conversation for every patient using an AI agent that remembers patient context from symptom to recovery.
The company has the largest proprietary specialty dataset in healthcare with 240 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways.
Assort Health experienced rapid growth from 15 people in 2025 to projected 250 by the end of 2026.
Revenue has increased 20x in 15 months, with $222 million raised, including a $120 million Series C at a $1.2 billion valuation.
Recognized on Forbes Cloud 100 and the 2026 Enterprise Tech 30.
Aims to reduce the $1.1 trillion spent annually on healthcare administration.
Values include Day One Drive, 5-Star Focus, Answer the Call, and One Pulse.