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About the Role

OBSI is a national, independent, not-for-profit organization that resolves disputes between consumers and financial services firms in Canada. The Senior Application & Systems Developer will develop solutions using Dynamics 365, SharePoint, Power Platform, and AI tools to automate processes and improve staff productivity.

Responsibilities

• Develop solutions using Dynamics 365, SharePoint, Power Apps, third-party applications, and AI enabled tools including Copilot Studio, Copilot Agents, AI-assisted coding tools, and Azure AI services to automate processes and improve staff productivity in OBSI’s case management environment.
• Write and manage code for applications, integrations, automation, and processes using appropriate technologies such as C#, .NET, JavaScript, Python, PowerShell, Azure Functions, and AI-assisted development tools such as Codex where appropriate.
• Design and support automation and serverless integration patterns using tools such as PowerShell, Python, Azure Functions, REST APIs, and Microsoft cloud services.
• Apply OBSI’s software development lifecycle, solution management, and impact analysis processes, including the incorporation of appropriate security and risk management controls and procedures.
• Participate in application support activities, including investigating issues, resolving issues for end users and escalating problems to external support providers.
• Advocate for and contribute to an innovative and continuous improvement culture, influencing work creatively and positively, taking advantage of opportunities and suggesting innovations.

Requirements

• 5-10 years' experience in IT application and database development, maintenance, and reporting.
• Significant expertise in Microsoft Dynamics 365, SharePoint, Power Platform, Copilot Studio, Azure Functions, and web applications.
• Experience using AI-assisted development tools, coding agents, Copilot Studio, and Azure AI services to improve automation, productivity, knowledge access, and application delivery.
• Demonstrated ability to effectively communicate and prioritize complex tasks to successfully manage multiple simultaneous projects under pressure.
• Experience in identifying and integrating new technologies to maximize employee productivity while improving user experiences and managing change.

Skills

• Strong analytical skills
• Strong troubleshooting skills
• Strong problem-solving skills
• Strong professional verbal communication skills
• Strong written communication skills
• Ability to understand business needs
• Ability to recommend practical, secure solutions
• Adaptability
• Flexibility
• Ability to reprioritize when circumstances demand it

Location

• Toronto

Work Type

• Hybrid

Experience Level

• Senior

Salary/Compensations

• $100,000 – $120,000

About the Company

• Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in both official languages.
• OBSI is responsive to consumer inquiries, conducts fair and accessible investigations of unresolved disputes, and shares its knowledge and expertise with the stakeholders and the public.
• If a consumer has a complaint against an OBSI participating bank or investment firm that they are not able to resolve with the bank or firm, OBSI will investigate at no cost to the consumer.

Equal Opportunity

• OBSI strives to provide equal opportunity to qualified individuals with all abilities and, as such, we are committed to offering reasonable accommodation during the hiring process. If you require special assistance or accommodation, please contact Human Resources at hr@obsi.ca.
• To support our recruitment process, we may use artificial intelligence (AI) to assist in screening, assessing, or sorting applications. All applications are subsequently reviewed by our Human Resources team, and hiring decisions are made with human oversight.