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About the Role

We are seeking dedicated Ambassadors to create a world-class, guest-centric environment for all Golden State Warriors, Golden State Valkyries games, and Chase Center concerts and events. This role offers an excellent opportunity to share expertise and learn within a growing sports and entertainment organization.

Responsibilities

• Greet guests and provide directions and support before entering the venue.
• Monitor entrances, welcome guests, and assist with line control and wayfinding.
• Assist guests with needs such as wheelchair assistance, walkers, escorts, vertical transportation, and directional guidance.
• Maintain guest flow through entry points while serving a diverse clientele.
• Support set-up and breakdown for game nights and events, including promotional activities and giveaways.
• Assist guests at the guest service kiosk to troubleshoot situations and resolve concerns.
• Provide information to enhance the guest experience.
• Serve as an information source for FAQs and provide proactive solutions.
• Work Thrive City & off-site Golden State Warriors and Valkyries events as needed.
• Monitor and respond to communications via radio or other assigned devices, especially during high-traffic periods or emergencies.
• Perform other duties as assigned.

Requirements

• Excellent and engaging interpersonal skills.
• High energy, strong detail orientation, and superior work ethic.
• Ability to remain professional and courteous in a high-pressure, fast-paced environment, including during emergencies.
• Ability to adhere to proper uniform and grooming standards.
• Reliable form of transportation.
• Ability to work independently or collaboratively.
• Familiarity and comfort with current technology, including ticket scanners, tablets, and time clocks.
• Ability to work Thrive City & off-site Golden State events, potentially supporting setup and breakdown.
• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods (up to or beyond 6 hours).
• May require sitting or standing in an enclosed space and traveling between levels multiple times during a shift.
• Must maintain availability for at least 60% of all year-round events.
• Ability to work a non-traditional schedule including days, evenings, weekends, and holidays.
• Serve as a representative at off-site activations as assigned.

Skills

• Customer service
• Hospitality
• Travel
• Tourism
• Attractions
• Interpersonal skills
• Communication
• Technology proficiency

Location

• San Francisco, CA

Work Type

• Part-time
• On-site

Experience Level

• Entry Level

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $23.34 per hour

Benefits

• Will consider for employment qualified applicants with arrest and conviction records.

About the Company

• We are a growing sports and entertainment organization.
• Visit www.warriors.com/employment to learn more about who we are and what we value.
• Refer to our California Privacy Notice for information about how we process personal information and data protection rights.

Equal Opportunity

• Golden State is an equal opportunity employer.
• We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.