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About the Role
Shape how ServiceNow is delivered across key customer environments, taking ownership of the platform service to ensure stability, security, governance, and alignment with business needs. Focus on service quality, platform performance, demand, enhancements, and continual improvement to maximize customer value.
Responsibilities
- Ensure ServiceNow platform stability, security, and governance.
- Align ServiceNow platform with customer business needs.
- Manage service quality, platform performance, demand, and enhancements.
- Drive continual improvement initiatives for the ServiceNow platform.
- Collaborate with customer stakeholders, platform owners, and technical teams.
Requirements
- Experience in service delivery, service performance, platform ownership, or product ownership, ideally supporting complex customer environments.
- Strong understanding of ServiceNow as a platform, with administration-level knowledge or hands-on experience.
- Customer-first approach with a focus on service quality, platform performance, governance, reporting, demand management, and ongoing improvement.
- Confidence to work with technical and non-technical individuals, including developers, platform teams, service delivery teams, and customer stakeholders.
Skills
- ServiceNow platform administration
- ITSM delivery
- Platform governance
- Service delivery
- Platform performance management
- Demand management
- Continual improvement
Location
- Sydney
Work Type
- Hybrid
- Onsite
Experience Level
- Platform Lead
- Platform Owner
- Product Owner
Education Level
- ServiceNow certifications are highly regarded, particularly where they show platform ownership, administration, ITSM delivery, or governance capability, such as ServiceNow Certified Platform Owner.
Benefits
- Formal training
- Mentoring
- Vendor exam support
- Communities of practice
- Regular development reviews
- Internal 'Opportunity Marketplace' careers hub
- Hybrid options
- Flexible hours
- Mobility
- Part-time roles
- Variety of leave options
- Paid parental leave
- Purchased leave
- Social events
- Cultural celebrations
- End-of-year functions
- DEI belonging events
- Health and wellness resources and events
- Free skin and health checks
- Free flu shots
- Tailored leave and support options
- Free and confidential EAP
- Access to Fitness Passport
About the Company
- Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure, and IT Service Management.
- Unlocking the potential of technology to enrich the lives of Australian communities.
- Partnered with some of Australia’s most important organisations for over 25 years, helping them deliver essential services relied upon by communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Equal Opportunity
- We value individuality and foster an inclusive culture where you’re safe to be your best, real self.
- As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders.
- We’re proud to be an Indigenous and Veteran-friendly employer.