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About the Role

This role focuses on providing general support within client services, managing the end-to-end client query cycle, and contributing to operational efficiency and client satisfaction.

Responsibilities

Actively identify opportunities for clients to support their servicing needs.
Manage end-to-end client query cycle, from deal execution to account maintenance.
Contribute to business operational projects.
Contribute to the development of efficient workflows within existing operational structures, emphasizing continuous delivery for timely and accurate servicing.
Exceed Service Level Agreements set on query handling and payment execution.
Collaborate with other departments to align day-to-day tasks with the broader commercial strategy.
Maintain and develop key relationships with Front Office pre and post-sale.
Identify system and process improvements and raise them for consideration.
Recognize interdependencies and workflow within POB processes, and identify and raise potential gaps or inefficiencies in existing processes.
Assist Senior Officers and Client Services Managers with managing day-to-day activities and business projects.
Provide high-touch Client Service to the Global Accounts client book.
Regularly present findings to all team members during weekly meetings, contributing to knowledge sharing and creating clear, structured escalations.
Provide clear and concise communication with clients, guiding them through their query journey.
Clearly articulate the flow of funds through the banks and have a firm understanding of investigation types and their impact on client outcomes.

Requirements

Specialists in areas such as Banking and Payments.

Skills

Client query management
Business operational projects
Workflow development
Service Level Agreement adherence
Cross-departmental collaboration
Relationship management
System and process improvement identification
Client service
Communication
Understanding of banking and payment flows

Location

Work Type

Full-time

Experience Level

About the Company

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation.
Specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses.
Millions of people in over 80 countries use Corpay's solutions.
Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
Corpay believes that diversity, equity, and inclusion strengthen teams, drive innovation, and support global success.
Offers of employment may be subject to pre-employment screening, including employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks.
Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement.
Learn more about Corpay: https://www.corpay.com

Equal Opportunity

Corpay is committed to providing equal employment opportunities to all applicants and employees.
Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling.
AI tools are designed to enhance efficiency, consistency, and fairness, and do not make final hiring decisions; all employment decisions involve human review.
Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Corpay is committed to fair, equitable, and transparent compensation practices.
Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks.
Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process.
Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.