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About the Role

A new and exciting opportunity has arisen for a Project Field Manager to join NSW Telco Authority (NSWTA). As part of our growing delivery portfolio, you will contribute to infrastructure programs that improve public safety communications and connectivity across NSW. This role supports the expansion and enhancement of the Public Safety Network (PSN), delivering increased outdoor and in-building coverage to ensure reliable communications for emergency services and government agencies in NSW. As a Project Field Manager, you will provide field-based expertise and technical oversight of telecommunications infrastructure projects, ensuring construction activities are delivered safely, efficiently and in line with program requirements. You will oversee the installation, testing and commissioning of network infrastructure, coordinate subcontractors, resolve onsite technical issues, and ensure quality standards are met before assets are placed into service. The role plays a key part in managing delivery risks, maintaining safe work practices and supporting the successful completion of infrastructure projects.

Responsibilities

Oversee regular site inspections and audits during construction and post-construction of mission-critical communications infrastructure to identify and address site risks and support quality delivery outcomes.
Provide specialist advice and oversight to field and construction teams to ensure effective site delivery through governance, technical issue resolution, and compliance with NSWTA guidelines and processes, informed by field experience.
Manage site access requirements and delivery challenges, including working with customer and agency partners to preserve existing service and coverage during planned activities on site.
Ensure compliance with WHS requirements and safe work practices are always adhered to.
Coordinate with project managers and contractors to resolve issues in a timely manner.
Oversee testing, commissioning and quality assurance activities including working closely with delivery operations teams and Network Operations Centre (NOC).
Provide updates and reporting on delivery progress including UAT testing, defect resolutions and any other site related risks to delivery.

Requirements

Must be an Australian citizen and hold, or be able to obtain and maintain, a Baseline Security clearance (with the potential requirement for a higher-level clearance) within six months to work with sensitive government and critical communications information.
Demonstrated hands-on experience with telecommunications infrastructure and associated systems.
Ability to travel to PSN sites across NSW to support troubleshooting and project delivery activities.
Must possess, or be able to obtain, a White Card, RF EME Awareness, CPR and First Aid qualifications, 4WD certification, and a full unrestricted Driver Licence.
Willingness and ability to undertake frequent travel, including overnight stays, as required.
Demonstrated experience in mission-critical telecommunications infrastructure will be highly regarded.

Skills

Telecommunications infrastructure
Technical oversight
Construction delivery
Subcontractor coordination
Onsite technical issue resolution
Quality assurance
Risk management
Safe work practices

Location

Hybrid when not travelling
Frequent and overnight travel is required

Work Type

Permanent
Full-time

Experience Level

Grade 11/12

Salary/Compensations

$154,231-178,369 + superannuation and leave loading

Benefits

Superannuation
Leave loading

About the Company

NSWTA operates and manages the PSN to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.
We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people.
We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.

Equal Opportunity

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.