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About the Role
The Hotel Accommodations Supervisor at Turning Stone Enterprises plays a key role in ensuring guests have a seamless and enjoyable stay. You’ll lead and support our accommodations team, making sure they’re well-trained and equipped to provide prompt and courteous service. With a thorough understanding of our processes, you’ll oversee hotel reservations, manage room inventory, and work closely with other departments to keep everything running smoothly. You’ll also help create staff schedules and maintain important reports, all while fostering a positive and welcoming environment for both guests and team members.
Responsibilities
- Effectively counsels, guides and instructs employees in the daily performance of their duties and makes appropriate personnel recommendations to Accommodations Manager.
- Possesses complete knowledge of all departmental procedures and appropriately oversees and assists in the administration of the department.
- Effectively trains all personnel in the proper performance of all job duties (reservations, PBX, operator, etc.) and thereafter ensures that all guests are treated in a prompt, professional and courteous manner.
- Prepares and effectively trains employees in emergency procedures.
- Efficiently operates LMS program for processing hotel reservations and assists with booking groups into hotel.
- Schedules employees to ensure sufficient workforce is available for efficient guest service.
- Interfaces with all other departments as required.
- Accurately maintains logs for various departments.
- Consistently provides a daily Projected Occupancy report for Hotel department as well as other reports as required.
- Demonstrates the ability to accurately apply Aspire application for call handling while ensuring all representatives use the application.
- Ensures the daily management of room inventory control and adjusts selling strategies to maximum yield.
Requirements
- Must have at least a 2 year college degree.
- Experience in a leadership role required.
- Must have hotel, computer and telephone experience.
- Must be able to type at least 40 wpm.
- Must possess excellent communication and leadership skills.
Skills
- LMS program operation
- Aspire application usage
- Call handling
- Room inventory control
- Yield management
- Communication skills
- Leadership skills
Experience Level
- Leadership role experience required
Education Level
- 2 year college degree
Salary/Compensations
- $42,120 - $53,703 yearly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- 401(k)
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Onsite medical center
- Training programs
- Complimentary shuttles
About the Company
- Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the Best of New York Gaming Resort award for six consecutive years.
- Other properties include YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- The portfolio also includes convenience stores and three 18 hole PGA-level golf courses.