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About the Role

The STC Advocate is the primary in-person representative for an online car buying and selling experience, meeting customers at their homes to finalize vehicle sales. This role involves driving a company vehicle to appointments, guiding customers through paperwork, and coordinating towing, all while delivering exceptional customer service and acting as a brand ambassador.

Responsibilities

• Serve as the in-person representative for customers selling their vehicles, providing a friendly, professional, and personalized experience.
• Drive a company-owned car to approximately 6–8 customer appointments per day at their homes, following all safety guidelines.
• Greet customers, conduct a visual review of their vehicle, and explain the sales process.
• Guide customers through completing all required paperwork on an iPad, ensuring accuracy and understanding.
• Accurately and efficiently complete customer paperwork and enter thorough notes into the customer tracking system.
• Coordinate and set up towing services for vehicle pickup.
• Prioritize safe, consistent driving at all times.
• Assist team members with various tasks as needed.
• Communicate customer offerings and service details clearly and consistently.
• Manage time effectively to meet daily appointment schedules and deadlines.
• Act as a brand ambassador, representing the company’s mission.
• Adapt to evolving processes and training approaches, remaining open to new assignments.

Requirements

• Minimum of 1+ years of customer-facing experience.
• Valid driver’s license with a clean driving record for the past 5 years.
• Must be 21 years of age or older.
• Ability to walk, stand, and sustain physical activity for extended periods (8+ hours).
• Frequent driving requiring excellent visual acuity and manual dexterity.
• Ability to read, write, speak, and understand English.

Skills

• Customer service skills and a customer service–oriented mindset.
• Demonstrated ability to prioritize safe driving and maintain consistent, responsible driving habits.
• Strong attention to detail, including accurate completion of paperwork and thorough documentation.
• Goal-oriented, enthusiastic, and self-motivated approach to work.
• Ability to communicate clearly, professionally, and consistently.
• Team-oriented mindset.
• Strong sense of urgency and ability to manage multiple tasks in a fast-paced environment.
• Sense of humor and a genuine passion for delivering exceptional customer experiences.
• Interest in working hard, being challenged, and having fun.
• Energy and drive to accomplish goals, meet deadlines, and proactively find solutions.
• Comfort with technology, including using an iPad and digital tools.
• Willingness to move into a hauler role for temp-to-hire opportunities.
• Open availability for all working hours for temp-to-hire roles.
• Desire for long-term growth.
• Readiness to act as a brand ambassador.
• Comfort with dynamic and evolving training, and willingness to adapt to changing processes.

Location

• Cicero, NY 13039

Work Type

• Contract to Hire
• Onsite

Experience Level

• 1+ years of customer-facing experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $17.00 - $24.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Pet leave
• Performance-based bonus opportunities
• Clear paths for growth into roles such as training or supervisory positions

About the Company

• Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
• Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
• We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
• With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
• We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.