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About the Role

Provide outreach, case finding, assessments, and care planning to senior, disabled adults, and families within the scope of the Resident Services Program, addressing psychosocial, health, financial, recreational, nutritional, and legal needs.

Responsibilities

• Establish and maintain relationships with residents, families, and neighborhood groups.
• Identify and document residents in need of services and maintain awareness of health status.
• Serve as a liaison or advocate with outside social and health agencies for residents.
• Provide individual casework and case management for frail or at-risk residents, including assessment, care plan development, service coordination, and monitoring.
• Provide information and referral, crisis intervention, and counseling with individuals and groups as needed.
• Maintain accurate and up-to-date records and files on all clients receiving casework services.
• Identify barriers to service provision and problem-solve to resolve these issues.
• Facilitate and support "neighbor-to-neighbor" family and volunteer caregiving.
• Provide residents with current information on services, benefit programs, and other resources.
• Identify and develop training opportunities for resident groups and site staff.
• Work cooperatively with housing managers or agency directors to address resident needs.
• Ensure completion of required documentation and statistics.
• Complete training related to the distribution and administration of Narcan.
• Perform other duties as assigned.

Requirements

• Enjoy working with people and possess interpersonal skills.
• Use tact and courtesy in dealing with residents under trying conditions, showing patience and understanding.
• Handle a fast-paced environment and work under pressure.
• Knowledge of and access to community resources.
• Knowledge of and willingness to match programs and services appropriate for residents.
• Instructional skills to present information.
• Skill to organize and document notes and care plans.
• Skill to establish and maintain effective working relationships.
• Demonstrated proficient interpersonal, verbal, and written English communication skills.
• Ability to relate appropriately and effectively to residents, families, staff, and personnel of other community agencies.
• Ability to work independently and as a member of an interdisciplinary team.
• Ability to maintain a positive customer-focused approach and confidentiality of information.
• Ability to act with patience, tact, and courtesy under demanding and difficult conditions.
• Sensitivity and understanding of issues related to aging.
• Proficient with Microsoft Office suite (Word, Excel, Outlook).
• Physical ability to perform work requiring sitting, walking, stooping, bending, and lifting up to 35 pounds.
• Minimum of three (3) years of recent experience in a social services capacity.
• Ability to travel to multiple locations as needed.
• If driving, possess a California driver's license, proof of insurance, and a clean driving record.

Skills

• Mandarin (bi-lingual)
• Interpersonal skills
• Tact and courtesy
• Patience and understanding
• Problem-solving
• Casework
• Case management
• Assessment
• Care planning
• Coordination of services
• Monitoring
• Information and referral
• Crisis intervention
• Counseling
• Record keeping
• Instructional skills
• Organizational skills
• Documentation
• Effective working relationships
• Interpersonal communication (verbal and written English)
• Teamwork
• Customer focus
• Confidentiality
• Microsoft Office Suite (Word, Excel, Outlook)

Location

• 255 Woodside, San Francisco, California

Work Type

• Full-time

Experience Level

• 3+ years of recent experience in a social services capacity

Education Level

• Bachelor's degree in Social Work, Sociology, Gerontology, Psychology, or related field required.
• Master's degree in related field preferred.

Salary/Compensations

• $34.33/hr.
• 40 hours/week

Benefits

• Medical and dental coverage or cash stipend
• Life Insurance
• Commuter Benefits
• Emergency Relief Fund
• On the job training
• Professional development opportunities
• Tuition and/or fee assistance for qualified programs

About the Company

• Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives.
• Sequoia Living provides resources for healthy aging through Resident Services, continuing care retirement communities (CCRCs), safe affordable housing, engaging senior centers, and a purpose-filled volunteer program.

Equal Opportunity

• Sequoia Living is an Equal Employment Opportunity and Affirmative Action Employer.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.