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About the Role

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Responsibilities

• Reviews, evaluates, and processes renewal applications for CHW certification.
• Independently determines whether applications meet applicable statutes, administrative rules, policies, and procedures; identifies deficiencies; documents certification decisions; and communicates required corrective actions.
• Reviews complex or non-routine certification matters and applies consistent standards to support accurate, defensible, and timely certification outcomes.
• Provides training, advanced consultation, and technical assistance to applicants, training entities, academic institutions, community-based organizations, internal staff, and other stakeholders regarding CHW certification requirements, standards, documentation expectations, and application processes.
• Explains applicable laws, rules, policies, and procedures; responds to complex inquiries; advises stakeholders on steps needed to correct deficiencies or achieve compliance; and works closely with the CHW Certification Team Lead to update guidance materials, talking points, and training resources to support consistent understanding of program requirements.
• Analyzes the application of certification requirements and variations in program processes to develop recommendations and action plans for improving existing certification activities or initiating new program processes.
• Supports the Texas CHW Partnership and additional certification activities, including initial applications for CHW certification, training curricula certification, and training center certification, to ensure continuity and consistency across certification programs.
• Conducts application reviews, provides technical expertise, resolves escalated or program-wide issues, and provides guidance or technical direction to other program staff regarding certification standards and processes.
• Manages and analyzes CHW certification data, including application volume, processing timeframes, application status, compliance findings, deficiencies, and certification outcomes.
• Prepares and maintains the CHW Program Matrix Report and related summaries, reports, and responses for internal leadership and external stakeholders.
• Reports performance trends to the CHW Certification Team Lead to help ensure compliance with program policies and procedures, statutes, and rules; identifies operational risks or barriers; and recommends corrective actions, process improvements, and updates to program policies, procedures, standards, guidance materials, or manuals.
• Performs other duties as assigned in support of program operations and agency objectives.
• Participates in emergency response, disaster recovery, or Continuity of Operations (COOP) activities, which require alternate work schedules or work locations.
• Works the extra hours needed to meet defined deadlines and support the agency’s mission critical reporting requirements.

Requirements

• Graduation from an accredited four-year college or university with a degree in or major course work in a relevant field such as education, public health, health promotion or health education.
• Minimum of 2 years of experience reviewing, evaluating, or processing applications, certification, approvals, or similar program materials to determine compliance with applicable requirements, standards, policies, or procedures.
• Minimum of 2 years of experience providing training, consultation, technical assistance, or guidance to internal or external stakeholders on program requirements, standards, policies, procedures, or processes.

Skills

• Knowledge of local, state, and federal laws related to the program area.
• Knowledge of public administration and management techniques.
• Knowledge of statistical analysis processes.
• Knowledge of research techniques.
• Knowledge of program management processes and techniques.
• Knowledge of program development, planning, implementation, and evaluation/continuous quality improvement.
• Knowledge of laws and rules related to the program area.
• Knowledge of community health worker standards of practice, competencies and roles.
• Knowledge of public health principles and practice.
• Knowledge and understanding of adult learning methods and training techniques.
• Knowledge of and experience in providing technical assistance.
• Skill in communicating information clearly, concisely, and effectively, both verbally and in writing in English and Spanish.
• Skill in preparing comprehensive and accurate reports.
• Skill in working with internal and external stakeholders and partners.
• Skill in developing and evaluating policies and procedures.
• Skill in demonstrating initiative in projects and activities.
• Skill in the use of computer software and various applications, to include Word, Excel, PowerPoint, Internet, etc.
• Skill in identifying measures or indicators of program performance and in operating computers and applicable software.
• Ability to interpret and apply agency rules, regulations, policies, and procedures.
• Ability to organize and manage multiple and diverse tasks/projects in an effective and efficient manner.
• Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems.
• Ability to prepare reports; develop, evaluate, and interpret policies and procedures.
• Ability to communicate effectively, to train, lead, and/or prioritize the work of others.
• Ability to communicate effectively within the agency and with the public.
• Ability to implement data-related procedures and to evaluate their effectiveness.
• Ability to exercise judgment in evaluating situations, making decisions, and effectively working through areas of conflict.
• Ability to establish and maintain effective working relationships with supervisors and co-workers.

Location

• AUSTIN

Work Type

• Full time
• Eligible for Telework

Experience Level

• 2 years of experience reviewing, evaluating, or processing applications, certification, approvals, or similar program materials
• 2 years of experience providing training, consultation, technical assistance, or guidance

Education Level

• Graduation from an accredited four-year college or university with a degree in or major course work in a relevant field such as education, public health, health promotion or health education.

Salary/Compensations

• $4,523.16 - $5,888.50 Monthly

Benefits

• Insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

About the Company

• DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas.
• If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability.
• If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview.
• If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.
• The salary offered will follow DSHS starting salary guidelines.
• Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.