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About the Role

Plan, coordinate, and facilitate events, including kids' birthday parties, to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service, assist customers with shopping, and ensure a fast and friendly checkout. Complete operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards.

Responsibilities

• Plan and coordinate multiple events simultaneously, including children's birthday parties and craft classes.
• Engage with clients of all ages by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in craft projects, perform face painting, and other activities.
• Facilitate and implement party add-ons to company standards.
• Communicate event details with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans.
• Ensure client satisfaction for scheduled events.
• Uphold company cleanliness and safety standards; set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck un-load, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Interact with others in an accepting and respectful manner; remain positive and respectful.
• Promote commitment to the organization’s vision and values.
• Project a positive image and serve as a role model.
• Cross train in Custom Framing selling and production.
• Participate in daily store cleanliness activities.
• Perform other duties as assigned.

Requirements

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Skills

• Event Coordination
• Customer Service
• Checkout Experience
• Operational Tasks
• Truck Unload
• Merchandise Duties
• Store Recovery
• Client Communication
• Administrative Tasks
• Problem-Solving
• Cleanliness and Safety Standards
• Omni channel processes
• Stocking
• Planogram (POGs) processes
• Merchandise Recovery and Maintenance
• Store in Stock Optimization (SISO)
• AD set duties
• Shrink and Safety Programs
• Standard Operating Procedures (SOPs)
• Custom Framing selling and production
• Store Cleanliness Activities

Location

• YONKERS, NY

Work Type

• Full-time
• Part-time

Experience Level

• Retail experience required
• Customer service experience required
• Experience working with children and children’s events

Salary/Compensations

• $17.00 - $20.00

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

About the Company

• The Michaels Companies Inc. purpose is to fuel the joy of creativity and celebration.
• The leading destination for creating and celebrating in North America.
• Operates over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• Also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas.
• Michaels is the best place for all things creative.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.
• Michaels is committed to the full inclusion of all qualified individuals.
• Michaels will assure that people with disabilities are provided reasonable accommodations.