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About the Role

The Lab Courier executes courier route assignments, maintaining specimen integrity in accordance with NYS Health Department Regulations. Couriers must perform duties professionally and courteously, promoting superior customer service and relations.

Responsibilities

• Execute courier route assignments while driving a company vehicle, maintaining specimen integrity in conjunction with NYS Health Department Regulations.
• Expedite pick-up and delivery of priority specimens.
• Communicate regularly with Logistics Dispatch via Bluetooth mobile phone in vehicle.
• Conduct the operation of company vehicle complying with all federal, state and highway regulations.
• Perform duties independently, using sound judgment and problem-solving skills for client issues.
• Understand and follow company policies and procedures, respecting patient confidentiality.
• Document pick-up and delivery details carefully on route sheet and notify the Logistics Coordinator of any equipment maintenance requirements.
• Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specifications.
• Access, navigate, and send/forward correspondence through computer-related programs, including the Internet and E-Mail.
• Maintain online Mandatory Education Requirements on a regular basis.
• Offer assistance for the training of new hires.
• Assist with route development and identify opportunities for efficiencies.
• Back up Coverage Courier as needed.
• Perform additional duties as assigned.

Requirements

• Valid New York State Driver’s License required.
• Previous customer service-related work experience.
• Five (5) years of driving experience.
• Friendly, kind and customer service oriented.
• Excellent communication skills.
• Ability to work independently and make decisions.
• Rochester area geographical knowledge preferred.
• Previous courier experience or systems driving experience.

Skills

• Specimen integrity
• Customer service
• Driving
• Communication
• Problem-solving
• Computer proficiency
• Internet navigation
• Email correspondence

Location

• Riedman Campus | 100 Kings Highway S. Rochester, NY 14617

Work Type

• Full-time
• Monday - Friday, 8-hour shifts, 11:30a - 8:00p

Experience Level

• 5 years of driving experience

Education Level

• High school diploma or equivalent preferred

Salary/Compensations

• $17.25 - $19.89

About the Company

• Rochester Regional Health is an Equal Opportunity Employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.