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About the Role

Pixel is seeking a compassionate, organized, and service-minded Patient Care Coordinator to support patients throughout the medication fulfillment process. This role involves direct patient communication and managing daily activities to ensure medication orders progress smoothly, including patient onboarding, scheduling, refill requests, shipment coordination, documentation, and follow-up. The coordinator will collaborate with internal teams such as Data, Insurance, Pharmacy, and Logistics.

Responsibilities

Provide compassionate, accurate, and timely support to patients through phone calls, messages, and other communication channels.
Support patient onboarding by gathering, confirming, and accurately documenting patient, prescription, medication, allergy, insurance, and other required information.
Coordinate medication scheduling, refill requests, shipment arrangements, and other activities needed to support timely medication fulfillment.
Respond to patient questions about medication status, scheduling, refills, shipments, documentation requirements, available resources, and general pharmacy services.
Educate patients on the medication fulfillment process, shipment expectations, available resources, and what to expect next.
Resolve patient questions and service needs within the scope of your role and follow through on commitments made during patient interactions.
Identify missing information, service issues, or other problems that may delay a patient’s order and take action to resolve them or connect with the appropriate team.
Work closely with Data, Insurance, Pharmacy, Logistics, and other teams to gather information, complete next steps, and help keep patient orders moving.
Communicate professionally and collaboratively with patients, provider offices, pharmacists, and internal teams to obtain information and resolve patient needs.
Accurately and promptly document patient interactions, scheduling activities, medication coordination, shipment information, follow-up, and relevant account updates.
Recognize clinical questions, medication concerns, adverse events, or changes in a patient’s condition and promptly connect the patient with a Pharmacist or appropriate clinical resource.
Monitor assigned work queues and prioritize daily tasks to meet service, quality, and workflow expectations.
Maintain accuracy and attention to detail while managing multiple patient interactions, tasks, and priorities in a fast-paced environment.
Protect patient confidentiality and follow HIPAA, company policies, accreditation standards, and applicable regulatory requirements.

Requirements

High school diploma or equivalent.
Active pharmacy technician registration in Texas.
Eligibility and willingness to obtain pharmacy technician registrations in New Jersey, and additional states as business needs require upon hire.
Strong written and verbal communication skills with a compassionate, patient-centered approach.
Excellent attention to detail and the ability to accurately manage a high volume of patient information, documentation, and tasks.
Strong organizational and time-management skills with the ability to prioritize needs and proactively move work forward.
Strong problem-solving skills and a willingness to investigate and resolve issues rather than simply identify the problem.
Sound judgment and the ability to recognize when a patient question, clinical concern, or service issue requires support from another team or resource.
Ability to work independently while collaborating effectively with patients, pharmacists, providers, and cross-functional team members.
Ability to thrive in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.
Proficiency with Microsoft Office Suite, Teams, and Excel.
Familiarity with EMR systems, pharmacy platforms, or other healthcare technology.
Knowledge of HIPAA requirements and a commitment to maintaining patient confidentiality.

Skills

Compassion
Organization
Service-minded
Communication
Attention to detail
Time-management
Problem-solving
Collaboration
Microsoft Office Suite
Microsoft Teams
Microsoft Excel
EMR systems
Pharmacy platforms
Healthcare technology
HIPAA compliance

Location

Austin, TX

Work Type

Full-time
On-site

Experience Level

Associate’s degree in Healthcare Administration, Business Administration, Communications, or a related field.
Two (2) or more years of experience in customer service, patient services, client support, healthcare, pharmacy, hospitality, operations, or another service-oriented environment.
Experience providing high-touch service in a healthcare, regulated, or process-driven environment.
Experience working in pharmacy, specialty pharmacy, fertility care, or another healthcare setting.
Experience working in a fast-paced, technology-enabled pharmacy environment.
Basic familiarity with healthcare insurance processes, including insurance benefits, coverage requirements, and patient financial responsibility.
PTCB Certification.
Experience using customer relationship management (CRM), electronic medical record (EMR), pharmacy management, or similar healthcare technology platforms.
Bilingual skills are a plus.

Education Level

High school diploma or equivalent
Associate’s degree in Healthcare Administration, Business Administration, Communications, or a related field

About the Company

Pixel is on a mission to connect a fragmented healthcare system through a unified fertility management and support platform, bringing patients, providers, and pharmacies together.
The company believes patients deserve more than prescriptions, offering guidance, education, and compassionate support throughout their fertility journey.
Pixel is building a platform that empowers patients while connecting them with healthcare professionals, resources, and community.
Pixel is a growing healthcare startup building something meaningful together.
Pixel's values shape how they work: Empathetic, Disruptors, Confidence, Positivity, Driven, and Transparency.