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About the Role

The Program Manager is responsible for the day-to-day administration and operation of the Older Adult Center, ensuring a welcoming and supportive environment, quality services, and adherence to budget while meeting all contractual obligations. The role involves establishing strong liaisons with local health providers, NORC, and other community organizations to ensure continuity of care and implement strategies for seniors to "age in place."

Responsibilities

Create an environment where diversity of all ethnic older adult members is celebrated and respected.
Ensure quality programs, services, and lunch to participants according to agency and funding source regulations.
Hold staff accountable for planning and implementation of quality service to clients, including food service management, provision of supportive services, and maintenance of sanitary, safety, and health guidelines.
Ensure program and staff adherence to agency and contractual regulations.
Ensure fiscal accountability of program, including adherence to budget.
Prepare periodic written reports for the Director of Field Operations to address the progress of direct services to clients, programmatic issues, service levels, staff issues, building problems, outreach efforts, and any other pertinent matters.
Responsible for site and incident reviews of clients and staff.
Represent the program at agency and community meetings and workshops.

Requirements

Bachelor’s Degree required.
Three years of experience in Human Service or Social Service field.
One year of supervisory/administrative experience, preferably with older adults.
Good written, oral, and listening skills.
Experience working with the community and advocacy.
Experience with direct service provision to clients.
Prior supervisory or administrative experience required.
Bilingual – Chinese (Cantonese) preferred.
Able to occasionally lift and/or move up to 15 pounds.
Ability to speak in front of large groups of people.
Ability to work flexible hours, according to the needs of program operation.
Ability to travel throughout the five boroughs as needed or required.

Skills

Human Service
Social Service
Supervisory
Administrative
Written communication
Oral communication
Listening
Community engagement
Advocacy
Direct service provision
Food service management
Fiscal accountability
Report preparation
Public speaking
Flexible hours
Travel

Location

Brooklyn
Queens
Five boroughs

Work Type

Full-time

Experience Level

3 years in Human Service or Social Service field
1 year supervisory/administrative experience

Education Level

Bachelor’s Degree
Master’s Degree preferred

Benefits

Competitive salary
Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
Medical
Dental
Vision
Retirement Savings with Agency Match
Transit
Flexible Spending Account
Life insurance
Public Loan Forgiveness Qualified Employer
Training Series
Additional voluntary benefits

About the Company

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens.
Currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
Older Adult Centers promote an active life for seniors, assisting them to preserve their independence and health by offering various activities and services such as serving breakfast, lunch, health screenings, social services, educational workshops, class exercises, discussion groups, games, art classes, lectures, workshops, organized outings, and special events.

Equal Opportunity

EOE/AA