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About the Role

The Senior Manager, Learning & Development will drive delivery and strategic excellence across the learning solutions portfolio. This role operates collaboratively across the learning community, enabling firmwide strategic learning objectives through a robust learning technology ecosystem and delivering solutions for cross-functional learning and performance needs.

Responsibilities

• Lead and contribute to advancing strategic learning initiatives, programs, and processes.
• Own the cross-functional learning solutions program and enablement service delivery.
• Oversee and contribute to end-to-end learning lifecycle activities, including needs analysis, solution consulting, feasibility and impact analysis, and solutioning.
• Build and maintain relationships with key stakeholders to identify, validate, and articulate learning and development needs.
• Continue to build out a learning consultation offering to support upskilling and development needs for groups without dedicated L&D resourcing.
• Serve as a collaborative learning design subject matter expert (SME) for the cross-functional portfolio and priority functional or firmwide initiatives.
• Partner with the Director to promote design and experience innovation in learning solutions.
• Collaborate with Manager, Learning Operations to serve as the learning design SME for enterprise eLearning development projects.
• Collaborate with functional learning and people leaders to design fit-for-purpose, engaging solutions.
• Promote L&D excellence across enterprise learning through engagement and collaboration with the learning community.
• Partner with the Director on Future of Learning initiatives and facilitation of a firmwide L&D Community of Practice.
• Partner with the Manager, Learning Operations on identifying and promoting data and engagement insights.
• Accountable for firmwide learning content libraries, ensuring fit-for-purpose content is promoted and accessible.

Requirements

• 8+ years of experience in Learning & Development in a fast-paced, corporate environment, working on multi-stakeholder internal engagements, and ideally in a matrixed organization.
• Demonstrated expertise and experience in end-to-end learning solutions accountability.
• Strong business acumen, collaboration skills, and demonstrated ability to manage competing and complex priorities for multiple stakeholders.
• Ability to develop strong relationships with internal clients, gain credibility, challenge the norm and be viewed as a trusted advisor.
• Strong organizational and detail-oriented skills with the ability to work in a changing environment.
• Experience in collaborating and consulting with internal stakeholders and subject matter experts, including issue resolution.
• Written and oral fluency in English.
• Ability to create, interpret and/or apply policies, practices, laws and/or regulations.

Skills

• Microsoft collaboration suite (Office 365, Teams, and Co-pilot)
• Generative AI platforms (e.g. ChatGPT, Claude)
• Learning design
• Learning evaluation
• Digital badges
• Data Analytics and Visualization

Location

• Ontario Region

Work Type

• Full-time

Experience Level

• Senior Manager
• 8+ years of experience

Education Level

• Bachelor's degree or equivalent in a related field
• Certification/accreditation from a professional learning organization or recognized adult learning post-secondary program is an asset

Salary/Compensations

• $105,000 to $150,000

Benefits

• Eligible for bonus awards
• Comprehensive and competitive Total Rewards program

About the Company

• KPMG in Canada's people bring unique perspectives to Canada’s most important challenges.
• The Learning & Development Centre of Excellence has a mandate to enable firmwide strategic learning objectives through a robust learning technology ecosystem and the delivery of solutions to meet cross-functional learning and performance needs.
• KPMG's values: Integrity, Excellence, Courage, Together, For Better.
• KPMG embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline recruitment processes, while ensuring no hiring decisions are made using AI.

Equal Opportunity

• KPMG in Canada is a proud equal opportunities employer and is committed to creating a respectful, inclusive and barrier-free workplace.
• A diverse workforce is key to our success.
• We welcome all qualified candidates to apply.
• Adjustments and accommodations throughout the recruitment process are available.