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About the Role

The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth. The OM supports the management of store operations, including realignments, planograms, and inventory life cycle processes. This leader drives the store’s retail business through a focus on performance, people, and process.

Responsibilities

Promote a culture of accountability to meet or exceed store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
Drive company profitability through operational excellence, top-line sales growth, and expense control.
Leverage store forecast and payroll budgets to support store scheduling needs and communicate needs to the GM to maximize productivity and achieve goals.
Review, analyze and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results.
Leverage company programs, tools, and resources to drive improvements.
Perform makeup applications, skincare analysis, and product demonstrations with guests.
Stay informed regarding new and existing industry trends, products, and services.
Maintain prompt, regular attendance and hold store associates accountable to the Ulta Beauty attendance policy.
Attract, hire, and retain a diverse team of top talent.
Build a highly engaged team that embodies the Ulta Beauty brand.
Create an inclusive environment that inspires and encourages associate growth and engagement.
Support manager and associate professional development, including training, feedback, coaching, performance reviews, succession planning, and development plans.
Ensure direct reports regularly participate in ongoing training.
Establish professional vendor partnerships.
Model a culture of operational excellence by working alongside the leadership team.
Execute the Guest Engagement Leader program flawlessly.
Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Adhere to and enforce Ulta Beauty’s dress code.
Ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, and inventory life-cycle related processes.
Use the company’s scheduling tool to adjust schedules and manage attendance.
Use the company’s task management tool to prioritize and execute store workload.
Manage service, boutique, and store supply inventory and ordering processes.
Protect company assets and minimize loss.
Execute day-to-day inventory control processes and complete theft reporting.
Support continuous improvement by influencing the adoption of company initiatives and technology.
Utilize company programs, tools, and resources to drive store improvements.
Regularly communicate and provide feedback to field leadership on business trends and opportunities.

Requirements

2-3+ years of fast-paced, retail management, or other relevant work experience
Success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
Experience with attracting, developing, and motivating top talent
Experience swiftly adapting to change and leading others through the change curve
Experience developing collaborative relationships with others
Experience leading and influencing a team
Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
Must be available to work shifts on Sundays and Mondays
Attend corporate business meetings and conferences
Continuous mobility throughout the store during shift, including twisting
Frequent bending, pulling, pushing, crouching, stooping, and reaching during shift
Continuous lifting and/or moving up to 25 lbs. during shift
Continuous coordination and manipulation of objects during shift
Frequent use of a computer, telephonic devices, and related office supplies

Skills

Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Work Type

full-time

Education Level

Bachelor’s degree is preferred

About the Company

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services.
We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

Equal Opportunity

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.