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About the Role

Work with internal and external clients remotely to ensure prompt and accurate collection of device data for meter billing and auto toner replenishment. Resolve problems related to networking systems, technical support for multifunction printers, and network security & protocols.

Responsibilities

• Install, troubleshoot, and resolve data collection tool issues remotely.
• Work with clients to resolve technical issues impacting data collection and auto toner replenishment systems.
• Advise clients on possible solutions.
• Escalate problems according to the department's escalation process.
• Communicate with other departments regarding current issues and solutions.
• Escalate unresolved problems and work with TABS Technical Service to resolve.
• Maintain knowledge of current data tool technology through reading and training.
• Complete required Company training in a timely fashion.

Requirements

• Demonstrated experience with software installations on client’s network.
• Demonstrated knowledge of MS Office Suite Software.
• Demonstrated knowledge of internet software.
• Demonstrated knowledge of analyzing and interpreting technical procedures.
• Demonstrated knowledge of troubleshooting customer issues.

Skills

• IT Support
• Networking systems
• Technical support for multi-functional print devices/solutions
• Network security and protocols

Location

• Remote

Work Type

• Remote
• Temporary Assignment

Experience Level

• 1-year related experience

Education Level

• High School diploma or GED

Salary/Compensations

• $22.00-$23.00 per hour

About the Company

• Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

Equal Opportunity

• Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.