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About the Role

This role involves exemplifying high customer service standards, assisting with shipment receipt planning, processing shipments, maintaining inventory records, directing merchandise flow, ticketing and stocking merchandise, organizing stockroom departments, processing inventory paperwork, maintaining records of off-site merchandise, executing timely processing of donations and MOS merchandise, packing and logging merchandise for shipments, ensuring stockroom cleanliness, completing daily tasks, potentially supervising and training stock associates, and assisting on the sales floor as needed. The role also requires compliance with company policies and procedures to minimize loss.

Responsibilities

Exemplify the highest level of customer service standards to internal and external customers
Assist management in planning for receipt of shipments to determine cost-effective receipt and any additional staffing needs
Process shipments as delivered and ensure inventory records are properly maintained
Direct merchandise flow from stock room to sales floor
Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor
Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off site locations
Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards
Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns
Maintain an accurate record of merchandise stored at the off-site locations
Execute timely processing of donations and MOS merchandise
Pack and log merchandise as required for shipments
Ensure stockroom is swept and clean with garbage removed and supplies organized
Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning)
May supervise and train stock associates
Assist on sales floor as needed
Comply with all Company Policy and Procedures
Ensure all appropriate stockroom procedures are followed to minimize loss to the company

Requirements

1-2 years stockroom experience
1-2 years customer service experience
Basic product knowledge preferred
Effective planning and time management skills to execute multiple tasks simultaneously
Valid driver’s license (where applicable)
Ability to be mobile on the sales floor for extended periods of time
Ability to operate POS system
Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
Full time associates are expected to have open availability to meet the needs of the business
Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday)
For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required
Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)

Skills

Customer service
Inventory management
Merchandise flow
Stocking
Planning
Time management
POS system operation

Work Type

Full-time
Part-Time Flex

Experience Level

1-2 years stockroom experience
1-2 years customer service experience

Salary/Compensations

$18.00-$20.00 per hour

Benefits

Competitive compensation package
Pay based on education, work experience, certifications, geographic location
Generous discount on all Williams-Sonoma, Inc. brands
401(k) plan and other investment opportunities
Wellness program that supports physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

About the Company

Successful, fast-growing company with an entrepreneurial vibe
Technologically and data-driven business
At the forefront of tech and retail, redefining technology for the next generation
Passionate about internal and external clients and live/breathe the client experience
Creative environment
Smart, experienced leadership team that wants to do it right and is open to new ideas
Belief in autonomy and rewarding initiative
Fun work environment
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States
Family of brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow
Brands are among the best known and most respected in the industry
Offers beautifully-designed, stylish and functional products for every area of the home
Passionate about high-quality products, functional design, outstanding customer service, and enhancing the lives of customers and communities
Multi-brand, multi-channel, global enterprise supported by state-of-the-art technology

Equal Opportunity

Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances