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About the Role

We are seeking a Director of Product Development to lead product strategy and platform development for Agentic Commerce at American Express. This leader will define foundational capabilities, customer experiences, and operating models for secure and scalable agent-driven commerce across the American Express ecosystem. The role involves translating the Agentic Commerce vision into a multi-year product strategy and roadmap, focusing on capabilities, experiences, and trust frameworks that can scale across partners, channels, and future use cases. Success requires deep engagement with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards, along with strong cross-functional leadership.

Responsibilities

Define foundational capabilities, customer experiences, and operating models required to support secure and scalable agent-driven commerce.
Translate the broader Agentic Commerce vision into a multi-year product strategy and roadmap.
Define the capabilities, experiences, and trust frameworks required to support agent-driven commerce.
Ensure capabilities can scale across partners, channels, and future use cases.
Leverage membership model, premium brand, and differentiated data assets to define experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.
Align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.

Requirements

Deep engagement with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards.
Strong cross-functional leadership.
Ability to align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.

Skills

Product strategy
Platform development
Agentic Commerce
Payments infrastructure
AI technologies
Agent technologies
Platform architecture
Emerging industry standards
Cross-functional leadership
Stakeholder alignment

Location

Virtual

Work Type

Hybrid
Onsite
Virtual

Experience Level

Director

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives.
We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.
As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.
Our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
We operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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