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About the Role
The Area Manager oversees multiple properties in Puget Sound, focusing on leadership, staff supervision, lease management, and maintaining property assets to minimize vacancies.
Responsibilities
- Review, monitor, and evaluate monthly financial statements and prepare variance and operating reports for each community.
- Supervise, authorize, monitor, and administer contract services, repairs, supplies, and approve expenses exceeding on-site authority.
- Ensure proper contract, insurance, and scope of work for all capital repairs or projects.
- Implement, monitor, and evaluate the status of all on-site projects, including turnovers, capital projects, special projects, and repairs.
- Monitor and achieve acceptable levels for unit turnover, occupancy rates, delinquency, bad debt, and lease renewals.
- Regularly review rent roll, lease renewal, expiration management, operating summary, and financial reports to prioritize property focus.
- Assess and maintain appropriate marketing tools to maximize qualified traffic while minimizing unit turnover and vacancy time.
- Conduct monthly audits of tenant files for compliance.
- Implement, monitor, and ensure proper, timely, and accurate record-keeping for all communities.
- Monitor and evaluate standards for property exterior appeal and cleanliness.
- Implement, monitor, and evaluate standards for unit turns, service requests, grounds, and maintenance responsibilities.
- Recognize and offer alternatives for deferred maintenance, capital needs, and life/safety issues.
- Implement and evaluate proper staffing needs to maximize net income and resident retention.
- Ensure the maximum level of service and commitment to resident retention.
- Oversee multiple properties and manage the timely lease-up of new properties in Seattle.
- Conduct weekly site visits, inspecting units, common areas, maintenance storerooms, and exteriors.
- Complete annual reports to funders accurately and on time, accompany funders on inspections, and respond to deficiency issues.
- Provide detailed reporting and documentation of incidents, maintenance needs, and operational issues within 24-48 hours.
- Foster a clean and safe environment.
- Engage with assigned training and comply with deadlines.
- Utilize Personal Protective Equipment (PPE) and follow protocols.
- Perform other duties as assigned.
Requirements
- Associate Degree in Property Management, a related field, or equivalent experience.
- Minimum of five years of senior management experience in residential property management, facilities management, or housing programs.
- Strong management, team-building, and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work with diverse populations.
- Commitment to learning and embracing the Housing First model.
- Commitment to working with and housing very low-income and homeless individuals.
- Demonstrated ability to develop and implement new policies and procedures.
- Familiarity with commercial leasing, management, and/or property development.
- Strong administrative and financial management skills.
- Proficient with building maintenance systems.
- Proficient with computer systems.
- Knowledge of landlord-tenant law and procedures.
- Ability to effectively address resident, vendor, or personnel concerns according to company policy.
- Must possess a valid Washington State driver’s license.
- Must meet Washington State minimum requirements for driver liability insurance.
- Must pass motor vehicle/driving record checks.
- Must have regular access to a reliable vehicle.
- Must pass criminal background checks and drug screening.
Skills
- Management
- Team-building
- Interpersonal skills
- Verbal communication
- Written communication
- Financial management
- Administrative skills
- Computer proficiency
- Building maintenance systems proficiency
- Landlord-tenant law knowledge
Location
- Seattle
Work Type
- Full-time
- On-call duties
Experience Level
- Senior management level
Education Level
- Associate Degree
Salary/Compensations
- $80,000 - $93,000 annually
Benefits
- Generous vacation and sick leave
- 10 paid holidays and 1 floating holiday
- Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
- Employer-Paid Life and AD&D Insurance
- 403b offered for non-union employees
- Employee Assistance Program
- Travel Assistance Program
- Aflac offered for all employees
About the Company
- The Low Income Housing Institute (LIHI) has a 30-year history of owning and managing low-income housing, developing solutions to homelessness, advocating for housing justice, providing supportive services, and operating hygiene services.
- LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units, including rental housing, permanent supportive housing, and transitional housing.
- LIHI serves diverse populations including families, singles, seniors, veterans, young adults, immigrants, low wage workers, and individuals with disabilities.
- LIHI is a leading nonprofit housing organization in the state and a national leader in sponsoring tiny house villages as a crisis solution to homelessness.
- LIHI staff are collaborative, dynamic, and dedicated to ending homelessness and creating supportive communities.