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About the Role

Provides support for J.McLaughlin’s Corporate, Retail & Warehouse users while contributing to a collaborative, high-performing, and values-driven workplace. This position is primarily based in our Greenpoint, Brooklyn office and follows a hybrid schedule, dependent on role and business needs.

Responsibilities

• Answer calls from stores and provide remote technical support related to the POS hardware, network, retail systems, and store operations.
• Provide technical software/hardware support for corporate, retail and warehouse users.
• Make proper and consistent use of all tools and systems on-hand in researching issues and providing solutions.
• Properly document each contact in the appropriate tracking system quickly and accurately.
• Work with vendor support to resolve technical problems.
• Travel off-site to set up new locations or troubleshoot issues when needed.
• Provide support when scheduled on weekends.
• Perform other related duties as assigned.

Requirements

• Must be flexible on schedule to work late evenings and weekends as the business requires.
• Must have a valid driver’s license.
• Ability to travel locally and domestically required.
• Demonstrated interpersonal skills and excellent customer service.
• Demonstrated aptitude for troubleshooting and diagnosing technical problems.
• Excellent verbal and written skills; outstanding phone etiquette.
• Strong organizational skills.
• Goal-oriented
• Must be a good multi-tasker with the ability to navigate and use multiple systems simultaneously.
• Ability to independently solve problems, think, reason, and learn.
• Prolonged periods of sitting at a desk, standing, bending and working on a computer.
• Must be able to lift up to 20 pounds regularly.
• Must be able to access and navigate various department at the organization's facilities.

Skills

• Working knowledge of POS software and/or hardware peripherals is preferred.
• Experience in a retail business environment is a plus.
• Working knowledge of database structures and queries.
• Working knowledge of Microsoft Word, Excel, and Access.
• Mac (Apple) computer environment is a plus.

Location

• Greenpoint, Brooklyn

Work Type

• Hybrid

Experience Level

• Prior experience in a Help Desk or Technical Support call center is preferred.

Education Level

• Associates degree in a related field preferred.
• Computer software and/or hardware technical training and/or earned college hours is a plus.

Salary/Compensations

• $23 - $26.50/hour

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company match (eligibility based on hours worked)
• Generous paid time off and paid holidays
• Hybrid or flexible work environment (role-dependent)
• Company-paid life insurance and disability coverage
• Optional Critical Illness and Accident insurance
• Employee Assistance Program (EAP)
• Clothing allowance and generous discounts on J.McLaughlin merchandise
• Discretionary bonus opportunities (role-dependent)
• Employee referral incentives and commuter benefits

About the Company

• Founded on the Upper East Side of New York City by brothers Jay and Kevin McLaughlin, J. McLaughlin was built on a simple idea: great style feels personal.
• From a single neighborhood shop to nearly 200 stores nationwide, we have always believed in being local and loyal—to our customers, our communities, and one another.
• Today, nearly 1,000 employees bring the brand to life across the country, from Maine to Maui.
• For over 20 years, our corporate home has been in Greenpoint, Brooklyn, where creativity, craftsmanship, and collaboration continue to shape our next chapter.
• Giving back is part of who we are. We support the communities we serve through local partnerships, charitable initiatives, and a belief that businesses should leave places better than they found them.

Equal Opportunity

• J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.