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About the Role

As a Client Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.

Responsibilities

Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
Participate in client contract negotiations, manage change requests, and approve project plan modifications
Support business development initiatives by contributing to RFP responses and participating in client interviews
Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables

Requirements

Bachelor's degree in Architecture, Engineering, or Interior Design
20 years of professional experience in the AEC industry, with at least 5 years in a client-facing leadership role in the Hospitality Luxury Hotel and Resort sector required
Professional Licensure
Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
Expertise in design techniques and tools for producing technical plans, drawings, and models
Familiarity with building methods, materials, and systems for construction and renovation projects
Strong critical thinking, time management, and communication skills, both verbal and written
Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations
Submit current portfolio/work samples in PDF format

Skills

Business development
Client relationship management
Contract negotiation
Design process education
Project financial success
Client communication
Collaborative work environment
Innovative work environment
Strategic planning
Resource allocation
Leadership
Needs assessment
Quality standards
Customer satisfaction
Design techniques
Technical plan production
Drawing production
Model production
Building methods
Building materials
Construction systems
Renovation systems
Critical thinking
Time management
Verbal communication
Written communication
Active listening
Understanding perspectives
Thoughtful response

Location

New York
Los Angeles

Work Type

Four-day in-office work model
Flexibility to work remotely on Fridays

Experience Level

20 years of professional experience in the AEC industry
At least 5 years in a client-facing leadership role in the Hospitality Luxury Hotel and Resort sector

Education Level

Bachelor's degree in Architecture, Engineering, or Interior Design
Professional Licensure

Salary/Compensations

$160,000—$200,000 USD

Benefits

Medical
Dental
Vision
Disability
Wellness programs
Flex spending
Paid holidays
Paid time off
401(k) plan
Employee stock ownership
Bonus opportunities

About the Company

DLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects.
We are 100% employee-owned: every employee is literally invested in our clients’ success.
At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles.
Our teams champion true collaboration, open information sharing, shared risk and reward, value-based decision making, and proficient use of technology to deliver exceptional design.
We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an initial signatory of the China Accord and the AIA 2030 Commitment.
Through our values – commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, teamwork – we elevate the human experience through design, together.

Equal Opportunity

We are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.