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About the Role

The Office Manager serves as the operational backbone of the office, providing high-level administrative and strategic support to the Executive Coordinator. This role requires exceptional organizational skills, discretion, initiative, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily administrative, operational, and clinical office functions of the health clinic.
• Develop, implement, and improve administrative systems, workflows, policies, and procedures.
• Supervise Clinical Receptionists.
• Develop and maintain front desk staffing schedules and monitor staff performance.
• Conduct team meetings and provide training, coaching, and professional development.
• Oversee all patient reception and access functions, including registration, insurance verification, and scheduling.
• Ensure accuracy, timeliness, confidentiality, and completeness of patient information.
• Monitor appointment scheduling to maximize provider productivity and minimize patient wait times.
• Ensure front desk staff deliver courteous, professional, and patient-centered service.
• Respond to and resolve patient complaints and concerns.
• Serve as the primary administrative liaison among providers, staff, patients, and external partners.
• Coordinate provider schedules, clinic calendars, meetings, and administrative activities.
• Support the onboarding and administrative orientation of new employees.
• Assist with maintaining provider credentialing documentation and administrative records.
• Maintain organized electronic and physical filing systems and ensure document retention.
• Prepare and maintain correspondence, reports, presentations, and other administrative records.
• Support operational readiness for audits, accreditation reviews, and regulatory inspections.
• Coordinate facility operations, including maintenance, repairs, cleanliness, and safety.
• Serve as the primary administrative contact for building management, vendors, and service providers.
• Manage office supplies, medical office equipment, and general administrative resources.
• Research vendors, obtain pricing, coordinate purchase requests, and assist with processing invoices.
• Assist with processing invoices, expense reports, and purchase orders.
• Maintain organizational calendars, shared resources, and general administrative functions.
• Provide administrative support to clinical and executive leadership.
• Coordinate logistics for organization-wide and clinic meetings, trainings, and events.
• Monitor clinic operations and identify opportunities for process improvement.
• Maintain a safe, organized, professional, and welcoming clinical environment.
• Perform other duties and responsibilities as assigned.
• Work in partnership with the Billing Manager and clinical leadership to coordinate clinic operations.
• Lead daily administrative operations of the front desk and supervise Clinical Receptionists.
• Partner with the Billing Manager for revenue-cycle-related front desk responsibilities.
• Jointly develop front desk workflows, conduct staff training, and implement corrective action plans.
• Maintain communication with the Billing Manager and clinical leadership regarding operational issues.

Requirements

• Administration, Health Services Management, or a related field required.
• A combination of equivalent education and relevant experience may be considered.
• Minimum of five (5) years of progressively responsible administrative or office management experience.
• At least three (3) years in a healthcare, outpatient clinic, Federally Qualified Health Center (FQHC), Article 28 clinic, or similar clinical setting.
• Minimum of two (2) years of supervisory experience managing front desk, reception, or other administrative support staff.
• Experience working with Electronic Health Records (EHR/EMR/InSync) systems and practice management software.
• Working knowledge of medical terminology, patient registration processes, insurance verification, referrals, and prior authorization procedures.
• Strong knowledge of HIPAA, OSHA, and applicable federal, state, and local healthcare regulations.
• Experience developing office policies, improving operational processes, and implementing quality improvement initiatives.
• Proven ability to lead teams, manage multiple priorities, solve complex operational issues, and exercise sound judgment.

Skills

• Exceptional organizational skills
• Discretion
• Initiative
• Ability to manage multiple priorities
• Proactive
• Detail-oriented
• Bilingual (English/Spanish) preferred

Location

• Corona, NY

Work Type

• Full-time
• Exempt

Experience Level

• 5+ years administrative/office management experience
• 3+ years in healthcare setting
• 2+ years supervisory experience

Education Level

• Degree in Administration, Health Services Management, or related field

Benefits

• 15 Vacation days Annually
• 12 Sick Days
• Floating Holiday 1 annually
• 401K retirement plan with 3% match after 90 days of employment
• Medical Benefits after 30 days of employment with Cigna
• Dental/Vision eligible after 90 days of employment
• Access to Gym/Weight Room
• Access to Boxing Ring
• Short Term Disability
• Life, Accidental Insurance available through Aflac
• Transit Check for commuting expenses
• Legal Shield for legal services
• Public Service Loan Forgiveness (PSLF) participants

About the Company

• Join Elmcor Youth & Adult Activities as a Office Manager and be part of a dedicated team committed to empowering individuals and families.
• This is more than just a job — it’s an opportunity to use your skills, compassion, and expertise to create lasting change.
• If you’re looking for a role where your work truly matters, we’d love to hear from you.
• Apply today and take the next step in a career with purpose.