Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Player Support Specialist, you will be the primary point of contact for players needing assistance with account, gameplay, or technical issues. You will analyze problems, find solutions, and ensure a positive player experience, primarily through email support. Comprehensive training is provided, so prior professional experience in gaming support is not required. This role offers a unique opportunity to gain practical experience with major gaming platforms, digital products, player communities, and technical troubleshooting, serving as an excellent entry point into the gaming and tech industries, ideal for an international first job, a gap year abroad, or a career restart in a global setting.

Responsibilities

Provide German-language player support primarily via email.
Assist with account, gameplay, and technical questions.
Analyze problems and find appropriate solutions.
Clearly explain processes and solutions.
Ensure a positive player experience.

Requirements

Fluent German language skills.
Good English language skills.
Very good written communication skills.
Genuine interest in gaming and online communities.
Good problem-solving skills and accuracy.
Openness to new tools and systems.

Skills

Gaming
Online Communities
Written Communication
Problem-Solving
Technical Troubleshooting

Location

Sofia, Bulgaria

Work Type

Full-time
International

Experience Level

Entry-level

Education Level

Fully paid training provided

Salary/Compensations

Attractive salary
10% flat income tax

Benefits

Relocation support (travel cost assistance, hotel accommodation, initial rent support, housing search assistance).
Fully paid training.
Additional health insurance.
50+ benefits and services.
Career and development opportunities.
Modern office in the center of Sofia.
Gym, gaming, and relaxation areas.

About the Company

An international gaming support team based in Sofia.
Offers a unique opportunity to gain experience in the gaming and tech industry.
Sofia is an international city with a young atmosphere, numerous cafes, restaurants, and bars, with mountains nearby.
Low cost of living and a 10% flat income tax rate.