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About the Role
This role is crucial for ensuring customer satisfaction through high-quality and timely service in airfreight operations. You will be a primary point of contact, managing daily operations, meeting KPIs, and handling customer reports.
Responsibilities
- Serve as a primary point of contact for customer service, ensuring customer satisfaction through high-quality and timely service in cooperation with customers, colleagues, and overseas counterparts.
- Execute daily operations, ensuring KPIs are met and handling customer reports.
- Arrange truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc., for air exports, imports, and cross trades.
- Perform simple negotiations, vendor management, GP maximization, SOP creation and adherence, troubleshooting, and other ad-hoc assignments.
Requirements
- At least 1 year of experience in airfreight operations.
- Native-level Japanese and business-level English communication skills (written & oral).
- Experience with Microsoft Outlook, Teams, and Excel.
- General numeric skills.
- Willingness to work overtime whenever there is a business need.
- Proactive/independent initiative and job ownership/commitment.
- Possess a 'Can-do' attitude and willingness to learn and try new things.
- Mindset to always challenge the status quo for improvements.
Skills
- Customer-centricity
- Self-organization
- Accuracy
- Priority management
- Interpersonal skills
- Communication skills
- Airfreight operations
- Microsoft Outlook
- Microsoft Teams
- Microsoft Excel
- Numeric skills
- Negotiation
- Vendor management
- SOP creation
- Troubleshooting
Work Type
- Full-time
Experience Level
- 1 year experience in airfreight operations
About the Company
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Equal Opportunity
- Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
- We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
- We are happy to support your need for any adjustments during the application and hiring process.
- If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.