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About the Role

The Patient Navigator builds strong relationships with patients and community agencies to connect patients with services that improve their social determinants of health and reduce health disparities. This role is based in the Rochester health center with travel required in Monroe, Genesee, and Ontario County.

Responsibilities

• Establishes relationships with and serves as primary point of contact for patients regarding barriers to care and social determinants of health.
• Assists patients with linking to a primary care provider and health insurance.
• Refers patients to community resources to assist patients with the Social Determinants of Health.
• Provides immediate intervention for crisis situations, referrals, and linking patients to community resources.
• Makes appointments and connections (warm referrals) as needed.
• Documents, tracks, and follows-up on patient encounters, referral appointments, and outcomes.
• Works closely with Finger Lakes region Outreach and Education staff and Case Manager to update and maintain referral lists/databases of community resources.
• Researches and identifies resources as patient needs arise.
• Maintains strict confidentiality in accordance with agency policies and HIPAA.
• Helps promote a climate of positive sexual health.
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needs.
• Attend appropriate community meetings and events to network with community agencies, organizations, and professionals.
• Attends bi-weekly supervision meetings with supervisors.
• Participates on committees and coalitions as assigned.
• Participates in agency meetings and initiatives as assigned.
• Performs other duties/tasks as assigned by supervisor.

Requirements

• High School Diploma or GED equivalence.
• Minimum of 2 years of relevant community outreach/engagement experience.
• Relationships with and knowledge of community-based programs and resources in Finger Lakes area.
• Awareness of SDOH such as housing insecurity, food insecurity, mental illness, childcare needs, transportation barriers, interpersonal violence.
• Competency in navigating and advocating for patient access.
• Knowledge of or willingness to be trained in Trauma Informed Care tenets/practices and ability to use these practices with patients.
• Proficiency in Microsoft Office skills.
• Demonstrated problem solving skills.
• Ability to work independently, manage time effectively, set priorities, manage multiple tasks with accuracy, attention to detail, flexibility and humor.
• Ability to work as part of a multi-disciplinary team.
• Ability to adapt to changing priorities and needs of patients and promote patient autonomy.
• Strong interpersonal and cooperative skills with both internal and external customers.
• Experience delivering care in ways that honor and respect LGBTQ communities and the racial and ethnic populations served.
• Commitment to respecting and learning about the cultural differences, backgrounds, historical traumas, and intersectionality of all colleagues, patients, clients, customers, and vendors.
• Proficiency in two or more languages.
• Commitment to Planned Parenthood of Central and Western New York’s mission, vision, and values.
• Commitment to providing services to a diverse range of clients and to the goals of PPCWNY.

Skills

• Microsoft Office skills
• Problem solving
• Time management
• Prioritization
• Attention to detail
• Flexibility
• Interpersonal skills
• Cooperative skills
• Trauma Informed Care

Location

• Rochester, NY
• Monroe County
• Genesee County
• Ontario County

Work Type

• Full-time
• 40 hours per week
• Occasional evenings
• Occasional weekends

Experience Level

• Minimum of 2 years of relevant community outreach/engagement experience

Education Level

• High School Diploma or GED equivalence

Salary/Compensations

• $18.95 to $21.93/hour

Benefits

• Generous Paid Time Off
• 10 paid holidays
• Affordable medical, dental, and vision options
• Health Savings Account or Flexible Spending Account
• 401(k) with match

About the Company

• Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

Equal Opportunity

• Planned Parenthood of Central and Western New York is an equal opportunity employer.