Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Staff Internet Ingress & Edge Engineer supports day-to-day platform operations while developing proficiency across cloud networking, application delivery, traffic management, certificate services, automation, and production support. The role works with senior engineers, managers, application teams, cloud teams, network teams, security teams, and vendors to execute defined operational tasks and resolve service issues.

Responsibilities

Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
Follow runbooks to collect evidence, validate service health, and escalate complex or high-impact issues.
Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
Maintain accurate ticket updates, technical notes, and operational records.
Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud platform components.
Assist with listeners, target groups or pools, health checks, certificates, traffic policies, persistence, and failover configurations.
Execute approved configuration changes and validate outcomes under established change controls.
Support upgrades, maintenance, configuration reviews, and lifecycle activities.
Identify configuration drift or platform issues and coordinate remediation with senior engineers.
Assist with onboarding, offboarding, migration, and release activities for applications, URLs, domains, APIs, and services.
Gather and validate DNS, certificate, routing, load balancing, dependency, monitoring, and support requirements.
Support configuration, testing, rollback preparation, and post-change validation.
Coordinate with application owners and dependent teams to resolve missing information or implementation issues.
Update application delivery records, diagrams, inventories, and support documentation.
Support DNS record changes, resolution troubleshooting, and traffic management activities.
Assist with SSL/TLS certificate requests, installation, renewal, expiration tracking, and troubleshooting.
Support AWS Shield and related edge security controls using approved procedures.
Escalate DDoS, certificate, security, or availability events according to documented response paths.
Maintain awareness of approved security standards and configuration requirements.
Use approved Terraform modules and Git-based workflows to support repeatable configuration activities.
Assist with testing, peer review, validation, and documentation of Infrastructure-as-Code changes.
Contribute to runbooks, knowledge articles, configuration standards, and operational procedures.
Identify repetitive tasks or common issues that may benefit from automation or standardization.
Participate in lessons-learned and continuous improvement activities.

Requirements

Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Skills

AWS ALB/NLB
AWS networking
AVI/NSX Advanced Load Balancer
Azure Application Gateway
Azure Front Door
DNS administration
SSL/TLS certificates
Health checks
Routing
Traffic management
Terraform
Git
APIs
Scripting
Infrastructure-as-Code
Enterprise operations center
Network operations
Cloud operations
Application support
AWS Cloud Practitioner
Azure Fundamentals
Network+
Security+
CCNA
Terraform Associate
ITIL Foundation

Location

Anywhere in Country

Work Type

Hybrid

Experience Level

Staff level
2+ years of experience

Education Level

Associate's degree
Bachelor's degree

Salary/Compensations

$82,500 to $136,000 (US)
$99,100 to $145,600 (New York City Metro Area, Washington State, California excluding Sacramento)

Benefits

Medical coverage
Dental coverage
Pension plans
401(k) plans
Flexible vacation policy
Paid time off for designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence

About the Company

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Equal Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.