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About the Role

As a Recovery Support Specialist at Phoenix House, you will participate and facilitate the occurrence of shift change, provide Criss intervention counseling, conduct group intake, ensure that clients adhere to the day-to-day program schedule, tracking attendance and monitoring participation in program events and activities. Be part of something bigger — help us build a healthier, addiction-free future together.

Responsibilities

Participate and facilitate the occurrence of shift change.
Provide crisis intervention counseling.
Conduct group intake.
Ensure clients adhere to the day-to-day program schedule.
Track attendance and monitor participation in program events and activities.
Conduct and document room/bed checks to ensure resident safety and presence.
Conduct routine facility checks to ensure safety and security.
Review client property/items upon admission or receipt to ensure compliance with facility and program rules.
Conduct contraband searches and drug screen analysis administration.
Assume lead duties for shifts as assigned, ensuring schedule adherence, task completion, and critical incident reporting.
Mentor patients towards success in program, including behavior modification, program rules, schoolwork, job responsibilities, and social interactions.
Provide safe, timely, and supervised transportation of patients to off-site appointments or activities.
Maintain accurate documentation in staff logs, incident reports, facility forms, and other reports.
Assist with filing and data-entry.

Requirements

High School diploma or equivalent required.
Credentialed Alcoholism and Substance Abuse Counselor Trainee (CASAC-T) in good standing.
Minimum two years’ experience working in a substance use disorder treatment setting, including working with patients with co-occurring disorders.
Trained to dispense medications to clients in case of emergency.

Skills

Ethical Practices
Judgment
Rapport Building
Emotional Intelligence
Empathy
Professional Boundaries
Global and Cultural Awareness
Critical Evaluation
Problem Solving
Decision Making
Communication
Teamwork
Crisis Management
Technical Capacity

Location

Long Island City, NY

Work Type

Full-Time
Part-Time

Experience Level

Minimum two years’ experience

Education Level

High School or GED Equivalent
High School diploma or equivalent

Salary/Compensations

$17.78 - $26.68 Hourly

Benefits

100% employer-paid medical insurance for all eligible employees and their dependents
10 Paid Holidays
Paid vacation, sick time, personal and wellness time
Medical, dental, and vision insurance for those scheduled to work at least 30 hours per week
Pet insurance, legal support, and other supplemental insurance
Generous tuition reimbursement program
403(b) retirement plan
Shuttle services for staff to and from train stations

About the Company

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery.
We provide treatment, housing, and support services for our clients and their families.
Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.
By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.