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About the Role

The Care Manager Assistant (CMA) provides essential support to Care Management teams, focusing on document coordination, compliance, and operational efficiency to ensure member records are complete and audit-ready. The CMA supports multiple teams without carrying a caseload.

Responsibilities

• Provide administrative and operational support to Care Management teams.
• Review member records to identify outstanding documentation and follow-up needs.
• Upload, organize, maintain, and track documents in agency systems.
• Coordinate the collection of required documentation.
• Support the distribution, tracking, and follow-up of Life Plans and related acknowledgements.
• Assist with audit preparation, quality assurance, and record retrieval.
• Prepare and distribute correspondence, mailings, and informational packets.
• Collaborate with internal and external stakeholders to ensure timely completion of processes.
• Participate in meetings and trainings.
• Complete all required trainings within specified timeframes.
• Identify and follow incident reporting guidelines and procedures.
• Adhere to all policies and standard operating procedures.
• Comply with all standards of conduct and regulations.
• Maintain confidentiality in accordance with HIPAA and privacy practices.
• Perform other duties as assigned, which may include face-to-face meetings with members and travel.
• Ensure the immediate safety of the member.

Requirements

• Must possess a valid Driver’s License from New York or a contiguous state.
• Strong attention to detail and ability to maintain accurate records.
• Ability to organize, track, prioritize, and follow up on multiple tasks.
• Proficiency using electronic record systems, Microsoft Office applications, spreadsheets, and tracking tools.
• Clear and professional verbal and written communication skills.
• Ability to understand and follow established procedures, compliance requirements, and confidentiality standards.
• Sound judgment to recognize when issues require escalation.
• Collaborative, team-oriented approach.
• Dependability, flexibility, and initiative.
• Commitment to respectful, person-centered service.

Skills

• Document coordination
• Compliance activities
• Operational efficiency
• Record maintenance
• Electronic record systems
• Microsoft Office applications
• Spreadsheets
• Shared tracking tools
• Communication skills
• Audit preparation
• Quality assurance
• Incident reporting
• HIPAA
• Privacy practices

Location

• Middletown, NY

Work Type

• Flexible work environment
• Blend of work from home, field work, and regional travel
• In-office expectations

Experience Level

• Not specified

Education Level

• Bachelor of Arts or Science degree from an accredited institution required.
• Degrees in Health and Human Services, Psychology, Sociology, or related fields preferred.
• Experience working with people with intellectual and/or developmental disabilities, case management, or in the Mental Health or Substance Abuse field preferred.

Salary/Compensations

• $27.00 - $29.00 Hourly

Benefits

• Not specified

About the Company

• Not specified

Equal Opportunity

• Not specified