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About the Role
As part of the leadership team, you will drive SAP service delivery, strengthen client relationships, oversee complex managed service engagements, and help grow EY's SAP Managed Services capabilities and market presence. This role will provide you with visibility and participation across all sectors, deal sizes, competencies, and offerings.
Responsibilities
- Drive service delivery excellence, client growth, and operational performance across complex SAP environments.
- Lead strategic engagements, shape SAP Managed Services offerings, and oversee governance and service management.
- Partner with clients and executives to deliver measurable business outcomes.
- Champion the responsible adoption of AI to enhance delivery quality, accelerate problem-solving, and improve operational efficiency.
- Establish scalable, repeatable ways of working across teams using AI.
- Drive growth by identifying, pursuing, and closing SAP Managed Services opportunities.
- Advise clients on SAP outsourcing, managed services, and operational transformation.
- Lead complex SAP managed service engagements, governance forums, and executive stakeholder relationships.
- Oversee service performance, reporting, risk management, and continuous improvement initiatives.
- Shape EY's SAP Managed Services strategy, offerings, and delivery capabilities.
- Support solutioning, deal pricing, contract management, and quality oversight.
- Leverage AI to enhance service delivery, generate insights, improve productivity, and drive business outcomes.
- Promote responsible and risk-aware AI practices, ensuring compliance with data privacy, confidentiality, and ethical standards.
- Develop and scale repeatable AI-enabled approaches, tools, and best practices that improve team effectiveness and consistency.
Requirements
- Proven experience leading SAP Managed Services and delivering exceptional client outcomes.
- Ability to shape, solution, and sell SAP Managed Services engagements.
- Strong executive presence and stakeholder management skills.
- Ability to lead independently and collaborate across global delivery teams.
- 5+ years of experience in SAP Managed Services, Application Management Services (AMS), or SAP operations.
- Experience with SAP service governance, SLAs, ITSM processes, and service delivery frameworks.
- Strong communication, presentation, and influencing skills.
- Strong leadership skills with a focus on SAP Managed Services delivery excellence.
- Ability to build trusted relationships with clients, partners, and delivery teams.
- Sound judgment in managing confidential client and business information.
- Proven ability to lead multiple SAP engagements and deliver under tight deadlines.
- Strong commercial acumen, including budgeting, forecasting, and financial management.
- Experience driving service governance, SLA performance, and continuous improvement.
Skills
- SAP Managed Services
- Application Management Services (AMS)
- SAP operations
- SAP service governance
- SLAs
- ITSM processes
- Service delivery frameworks
- AI
- Leadership
- Client relationship management
- Stakeholder management
- Commercial acumen
- Financial management
- Communication
- Presentation
- Influencing
Location
- Toronto
- Calgary
- Vancouver
- Edmonton
- Halifax
- Saint John
- Winnipeg
- Fredericton
- Dieppe
- Victoria
Work Type
- Full-time
Experience Level
- Senior-level
Education Level
- Post-secondary education in Business, Technology, or a related field
- ITIL and/or SAP certifications
Salary/Compensations
- $114,000 to $160,500
- $99,000 to $149,000
Benefits
- Discretionary bonus program
- Comprehensive medical, prescription drug and dental coverage plan
- Defined contribution pension plan
- Great vacation policy plus firm paid days
- Statutory holidays and paid personal days
- Range of exciting programs and benefits designed to support physical, financial and social well-being
- Support and coaching from engaging colleagues
- Learning opportunities to develop new skills and progress career
- Freedom and flexibility to handle role
About the Company
- EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
- Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
- EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
- Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Equal Opportunity
- Inclusiveness is at the heart of who we are and how we work.
- We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.
- We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation.
- Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us.
- Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.