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About the Role

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Management Analyst IV position. This role performs advanced administrative and policy analysis, overseeing organizational studies, evaluating systems, and improving efficiency. The ideal candidate will thrive in an environment that emphasizes innovation, excellence, diversity, partnership, leadership, and continuous improvement.

Responsibilities

Reviews and evaluates new or improved business and management practices for application to agency programs or operations.
Creates business case for proposed process or technology-based changes, including developing Return on Investment and Cost-Benefit Analysis documentation.
Develops new or modifies existing administrative program policies, procedures, goals, and objectives.
Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation.
Oversees, plans, and directs organizational studies of work problems.
Advises management on agency studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements.
Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
Reviews comprehensive technical records and reports that present and interpret data, identify alternatives and make recommendations.
Performs advanced end-to-end analysis on audit findings and operational challenges to document existing processes and offer recommendations for improvements.
May plan, assign, and/or supervise the work of others.
Supports software development for applicable systems impacted by business process changes.
Performs related work as assigned.
Travel up to 15%.

Requirements

At least 3+ years of full-time professional work experience, preferably in a large, public sector, or Human Health & Services Commission (HHSC) applying continuous improvement methodologies to HHSC related programs, policy and procedures.
Experience with performing as part of a team by contributing to the formulation of short and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others.

Skills

Microsoft Power Apps, Power BI or similar software.
Microsoft Excel, including pivot tables and other data analysis functions or similar software.
Virtual office software and equipment.
Interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel.
Evaluating problems.
Developing alternative solutions.
Overseeing studies.
Developing and interpreting policies and procedures.
Designing programs or training.
Implementing policies and procedures.
Preparing concise reports.
Communicating effectively.
Planning, assigning, and/or supervising the work of others.
Extensive knowledge of Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies and systems related to eligibility determination.
Extensive knowledge of business process improvement, systems thinking, or related fields.
Organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
Methods and procedures analysis techniques.
Work simplification methods.
Forms and records design and control procedures.
Statistical analysis.
Process mapping.
Business process improvement methodologies.
Developing products using Microsoft Visio or similar software.
High level of proficiency in using Microsoft Office Suite including Teams, Visio, SharePoint, project management/process improvement software and/or related tools.

Location

AUSTIN
Austin

Work Type

Full time
Eligible for Telework
Part time telework position, subject to change

Experience Level

Senior-level
3+ years of full-time professional work experience

Education Level

Bachelor's or Master’s degree in a related field from an accredited university is preferred, but not required.

Salary/Compensations

$5,797.66 - $9,508.25 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
A defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
The Office of Access and Eligibility Services is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.