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About the Role

The Universal Banker (UB) Supervisor acts as a full-service, single point of contact for Apple Bank clientele, providing prompt, courteous, and efficient service to new and existing customers. This role requires operating as a Supervisor, Customer Service Representative, and Teller, supporting branch leadership in delivering quality customer service and driving sales efforts. The UB Supervisor can assume managerial duties in the absence of branch management, including approving transactions, opening accounts, resolving issues, and educating customers.

Responsibilities

Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues timely and efficiently.
Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.
Oversee assigned branch in a leadership capacity in absence of branch management.
Approve or override financial transactions, utilizing due diligence and sound judgement to minimize risk and potential loss.
Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers, ensuring adherence to customer service standards and new account procedures.
Provide customer-facing staff with guidance in handling difficult or complex problems.
Assist with the resolution of issues, ensuring a mutually favorable outcome to the Bank and customers, and escalating issues when needed.
Open/close and oversee the banking office under established guidelines, when required.
Recognize opportunities to acquire new or additional banking relationships by engaging with customers and prospects to understand their needs and offer suitable products and services.
Make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied.
Communicate all disclosures, rules and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.
Ensure accurate new account record keeping practices and perform timely follow-up.
Adhere to regulatory, compliance, security, and audit policies/procedures, as well as code of conduct and operational controls.
Perform additional duties as requested.

Requirements

Must have at least 3 years retail banking experience in the combined experience of Teller/ Customer Service Representative.
1-2 years of bank supervisory experience in either the teller unit or platform required; fully cross trained preferred.
General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
Prior experience in fostering and developing strong customer relationships.
Ability to develop and maintain a detailed level of knowledge of banking products and services.
Display willingness to be cross trained in other branch functions.
Must present a confident, professional, and positive demeanor to customers.
Display sound judgment and discretion when utilizing confidential information.
Weekend work and extended hours or filling in at neighboring branch locations may be required.
Mandatory training may require occasional travel.
Visa sponsorship not available.

Skills

Excellent problem-solving skills with the ability to provide solutions to customer issues.
Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills.
Strong organizational skills and detailed oriented.
Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint).

Location

Bronx, NY (Westchester Square)

Work Type

Full-time

Experience Level

3 years retail banking experience
1-2 years bank supervisory experience

Education Level

High School Diploma or GED required

Salary/Compensations

$27.48/hr - $38.46/hr

About the Company

Apple Bank is a full-service, single point of contact for clientele.

Equal Opportunity

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.