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About the Role

We are seeking a Customer Business Operations professional to support strategic customer accounts across North America and Europe by coordinating customer demand requirements, delivery execution, contract administration activities, and revenue-related business processes. This role works closely with Sales, Business Management, WWOPS, Finance, Order Management, and other cross-functional teams to help ensure customer commitments are met, business risks are identified, and operational processes are executed effectively. The successful candidate applies knowledge of customer business operations processes to resolve day-to-day issues, support business objectives, and contribute to continuous improvement efforts.

Responsibilities

Support customer demand planning and delivery management activities for assigned customer accounts.
Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments.
Monitor customer demand changes, forecast updates, and operational impacts and communicate potential concerns to appropriate stakeholders.
Assist in managing large or complex orders to support execution and customer satisfaction.
Maintain required operational data, reports, and account-related information.
Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners.
Support issue resolution activities associated with customer commitments, shipment timing, and revenue-related processes.
Assist in evaluating business impacts and implementing approved mitigation plans.
Escalate issues appropriately following established business processes.
Support execution of customer agreements, enhanced terms, and entitlement-related activities.
Coordinate with Sales, Legal, Trade, Finance, Tax, Treasury, and Order Management teams to facilitate operational execution of approved customer commitments.
Ensure business documentation and records are maintained accurately and in accordance with company guidelines.
Assist in resolving contract execution and operational process issues.
Work collaboratively with cross-functional teams to support achievement of customer and business objectives.
Participate in projects and business initiatives designed to improve operational efficiency and customer experience.
Identify process gaps and recommend improvement opportunities.
Support adoption of new tools, systems, and business processes.
Gather, analyze, and maintain customer and operational data to support decision-making.
Prepare recurring reports, performance metrics, and business summaries.
Support management reviews by providing business information, analysis, and status updates.
Track and communicate key operational metrics and action items.

Requirements

Bachelor's Degree or equivalent experience.
Typically 1-3 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related business functions.
Experience supporting customer-facing operational processes within a cross-functional business environment.
Basic understanding of customer demand planning, customer fulfillment, order management, and revenue-related processes.
Strong analytical, organizational, and problem-solving skills.
Experience with ERP systems (SAP preferred), Microsoft Excel, and operational reporting tools.
Semiconductor, capital equipment, manufacturing, or other technology industry experience.
Experience supporting strategic customer accounts.
Experience with customer demand planning, delivery management, contract administration, or revenue assurance activities.
Experience using data analytics, reporting tools, and business systems.
Demonstrated ability to work effectively in a fast-paced, matrixed environment.

Skills

Customer demand planning
Delivery management
Customer fulfillment
Revenue-related business processes
Order-to-cash processes
Contract execution
Customer operational requirements
ERP systems
Business reporting tools
Analytical skills
Organizational skills
Problem-solving skills
Microsoft Excel
Data analytics
Reporting tools
Business systems
Written communication skills
Verbal communication skills
Coordination skills
Customer service skills
Collaboration skills

Location

Austin, TX
Santa Clara, CA

Work Type

Full time

Experience Level

1-3 years of experience

Education Level

Bachelor's Degree or equivalent experience

Salary/Compensations

$60,000.00 - $80,500.00

Benefits

Supportive work culture that encourages learning, development, and career growth.
Empowerment to push boundaries and drive innovative solutions.
Opportunities for continuous learning.
Programs and support for personal and professional growth.
Care for employee wellbeing at work and home.
Comprehensive benefits package.
Potential eligibility for bonus and stock awards.

About the Company

Applied Materials is the global leader in materials science and engineering solutions.
The company provides the foundation for virtually every new semiconductor chip and advanced display in the world.
The equipment created and serviced by Applied Materials is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
The company pushes the boundaries of materials science and engineering in the electronics industry.
The work done advances the world’s technology.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied endeavors to make its careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.