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About the Role

The Clinic Manager (CM) guides the clinical and administrative operations of an integrated primary care service, focusing on decreasing healthcare spend, increasing quality, improving member engagement, and fostering strong provider engagement. The CM supports patient care with servant leadership and an interdisciplinary approach.

Responsibilities

• Implements Crossover’s standards of care and operations workflows.
• Provides patient care, including phlebotomy and immunization services.
• Resolves customer complaints and assists with inquiries regarding clinic services and hours.
• Manages inventory, orders, and replenishes medical supplies.
• Co-leads clinic-wide huddles and team meetings, ensuring the team is informed of communications and updates.
• Manages schedules for efficiency and optimal staff coverage.
• Hires, coaches, and develops staff, assisting with onboarding and training.
• Provides guidance and direction to care team members.
• Partners with the Triad and multidisciplinary care team to maximize client outreach and clinic utilization.
• Identifies and recommends actions to enhance current services and develops/implements new services with the Triad.
• Encourages continuing professional education and development.
• Leads and facilitates events supporting client goals and member health strategies.
• Collaborates with departments to ensure clinic compliance with regulatory bodies.
• Performs daily, weekly, and monthly quality and compliance checks.
• Contributes to reporting requirements for incident reporting and compliance.
• Acts as the first point of contact for IT questions and issues.
• Coordinates and assists TechOps with support requests.
• Performs other duties as assigned.

Requirements

• Graduated from an accredited nursing program.
• Active nursing license (RN).
• Minimum 3 years of clinical experience with demonstrated strong clinical leadership.
• Current BLS (Basic Life Support) certification.
• Minimum 3 years experience opening, operating, and managing a multi-speciality, multi-provider clinic, or equivalent.
• Minimum 3 years of experience staffing and managing a team of employees.
• Minimum 3 years of experience utilizing health analytics information.

Skills

• Excellent computer skills.
• Reading, writing, and excellent oral proficiency in English.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Proven organizational skills.
• Great interpersonal skills.
• Ability to work as a key team member.
• Comfort and efficiency with multi-tasking, issue resolution, and conflict management.
• Leadership skills.
• Experience working in a collaborative team environment.

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum 3 years of clinical experience
• Minimum 3 years experience opening, operating and managing a multi-speciality, multi-provider clinic
• Minimum 3 years of experience staffing and managing a team of employees
• Minimum 3 years of experience utilizing health analytics information

Education Level

• Graduated from an accredited nursing program
• Active nursing license (RN)
• Current BLS (Basic Life Support) certification

About the Company

• Crossover Health is creating the future of health as it should be.
• A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care.
• Delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment.
• Integrates primary care, physical medicine, mental health, health coaching, care navigation and more.
• Delivers care in surround-sound—in-person, virtually and via asynchronous messaging.
• Building a community of members that embraces healthcare as a proactive part of their lifestyle.

Equal Opportunity

• Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability.
• If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.