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About the Role

Directs staff of the Service Department in the branch to provide quality service to all customers. This role involves training personnel, inspecting work, responding to customer complaints, and managing service routes.

Responsibilities

• Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers.
• Provides continued, up-to-date training of branch service and sales personnel.
• Inspects termite and pest control work done by the branch personnel to ensure compliance with company standards.
• Responds to customer complaints.
• Contacts pending cancellations in an attempt to retain account.
• Maintains current awareness of number of customers remaining to be serviced in the month.
• Takes responsibility of servicing pest routes when necessary.
• Maintains inventory.

Requirements

• High school diploma or general education degree (GED)
• Must possess a valid driver's license from state of residence
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of dry chemicals and pesticides.
• Familiar with Department of Transportation (DOT) rules and regulations.
• Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Exerting up to 50 lbs of force to move objects is required occasionally.
• Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc.
• Maintain balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.
• Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
• Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force.
• Drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
• Extend hands and arms in any direction to reach objects.
• Move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in hands or arms or by strapping equipment to the body.
• Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume.
• Receive detailed information through oral communication at usual speaking levels without correction.
• Make fine discriminations in the nature of sounds in the environment.
• Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces.
• Close visual acuity to perform detail oriented activities at distances close to the eyes.
• Visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy.
• Visual acuity to determine the accuracy, neatness, and/or thoroughness of work assigned, or make general observations of facilities or structures (i.e., inspection).
• Visual acuity to operate motor vehicles or equipment.
• Work in both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions.
• Work with hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat.
• Work with atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation.
• Exposure to animals and insects.
• Meet physical requirements and/or pass medical certification in compliance with state and/or federal regulatory requirements and company safety policies relating to carrying and wearing personal protective equipment (PPE), including, but not limited to an OSHA compliant respirator.
• Work in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

Skills

• Knowledge of dry chemicals and pesticides.
• Familiar with Department of Transportation (DOT) rules and regulations.

Work Type

• Full-Time
• Part-Time

Experience Level

• 1-2 years related experience preferred

Education Level

• High school diploma or general education degree (GED)
• 2 or 4 year degree strongly preferred

Salary/Compensations

• $57,000.00 - $92,000.00

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

About the Company

• We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
• We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.
• We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
• We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.
• We offer competitive pay and many of our roles offer performance incentives.
• This company is a Drug Free workplace.

Equal Opportunity

• Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
• California residents click here to review your privacy rights.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.