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About the Role

As a Field Auto Appraiser, you will be at the forefront of our claims process, meeting customers at their location to write estimates and guide them through the repair or total loss process. This role involves in-person visits, virtual inspections, and written communication, offering a fast-paced, hands-on experience that blends technical know-how, customer service, and field work.

Responsibilities

• Write estimates and guide customers through the repair or total loss process.
• Perform in-person visits, virtual inspections, and written communication.
• Evaluate damage on-site and collaborate with body shops and service providers.
• Investigate casualty and applicable line of business claims by reviewing damage and interpreting policies.
• Communicate with customers via phone, email, and video chat to facilitate a fast, fair, and easy claims process.
• Offer customers their preferred communication method to discuss claim needs and provide updates.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
• Utilize multiple tools, including estimate tools, job aids, and settlement platforms, to complete tasks in a fast-paced environment.
• Ensure claims are documented accurately and in line with policy agreements.
• Maintain clear, timely records in the claims system.

Requirements

• 3-5 years of experience in auto collision estimating using CCC or Mitchell.
• High School Diploma or GED.
• Proficient written and verbal communication skills.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel.
• Must be located in Nassau County - Long Island, NY.
• Required to attend 2 weeks of training in Dallas, TX.
• May be expected to obtain an adjusters' and/or appraisers' license in multiple markets within 60 days of hire.
• Must maintain all required licensing, including continuing education and renewal.
• Must have a dedicated, private workspace free from distractions if working from home.
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload if working from home.
• Must have a Valid Photo Identification available at the start of a virtual interview.
• Background investigation required.

Skills

• Automotive Maintenance
• Automotive Repair
• Car Maintenance
• CCC ONE
• Negotiation
• Repair Estimating
• Vehicle Appraisals
• Vehicle Evaluation
• Vehicle Servicing
• Vehicle Valuation
• Written Communication

Location

• Nassau County - Long Island, NY

Work Type

• Field-based
• Full-time

Experience Level

• 3-5 years

Education Level

• High School Diploma or GED

Salary/Compensations

• $60,000.00 - $117,700.00 annually

Benefits

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Mileage reimbursements for personal vehicle usage during work
• Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
• Monthly connectivity reimbursement for eligible remote workers

About the Company

• At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
• For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
• We have a history of industry leadership in areas such as pricing sophistication, telematics, and device and identity protection.
• Joining our team is an opportunity to shape the future of protection while supporting causes that matter.
• We are a winning team making a meaningful impact.

Equal Opportunity

• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Under Indiana law, it is against public policy and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of veteran status.
• Information regarding the San Francisco Fair Chance Ordinance is available.
• Information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance is available.
• The EEO Know Your Rights poster provides information concerning the laws and procedures for filing complaints of violations.
• The FMLA poster summarizes the major provisions of the Family and Medical Leave Act (FMLA).
• It is the Company’s policy to employ the best qualified individuals available for all jobs. Discriminatory action based on ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation is prohibited and applies to all aspects of employment.