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Inpatient and outpatient scheduling, registration, insurance verification, and co-pay collection.

Accurately schedules all inpatient and outpatient appointments/procedures.
Completes the pre-registration process by collecting accurate patient demographic, insurance, and co-pay information.
Performs insurance verification using PCEasy, Quicklink, Omnipro, and calls Commercial Insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
Interfaces with referring offices for accurate scheduling of procedures and/or pretesting appointments via telephone and fax.
Coordinates patient information mailings.
Arranges for interpreters for all hearing-impaired patients.
Organizes and prioritizes tasks and communications in a highly efficient manner.
Demonstrates proficiency in downtime procedures.
Answers telephone promptly, identifies self, and uses proper telephone etiquette.
Maintains strict confidentiality of patient information and follows HIPAA guidelines.
Collects and documents information requested by HIPAA requirements.
Communicates professionally with all customers, including handling complaints or concerns expressed by offices.
Communicates changes to the Surgical Schedule in a timely manner to the scheduling supervisor or Nurse Manager.
Assesses future schedules one to three weeks out for dropped blocks, room gaps, and reports such to the scheduling supervisor or Nurse Manager.
Accepts the need to float and/or provide assistance to other registration staff.

HS Graduate or equivalent preferred
Two years of health care experience in the area of secretarial, registration, medical billing, and insurance verification preferred

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Scheduling Coordinator at Rochester Regional Health

Scheduling Coordinator