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About the Role

The Support Technician role is for a passionate technology follower eager to advance in an IT career. This position offers the chance to work with clients remotely and on-site, contributing to client success and company growth. Technicians are expected to troubleshoot issues, provide excellent customer service, and contribute to internal systems and hosted environments.

Responsibilities

• Troubleshoot and resolve issues with Windows and Office 365.
• Provide remote and on-site client support.
• Contribute to the maintenance and enhancement of internal systems.
• Assist on projects as needs dictate.
• Contribute to customer-facing hosted and cloud environments.

Requirements

• Must be local to Long Island, NY.
• Strong verbal and written communication skills.
• Open-minded and willing to work with diverse clients and staff.
• Familiarity with RMM tools and remote support.
• Willingness to step up to opportunity.
• Strong work ethic; own mistakes and learn from them.
• Ability to come up with solutions, not excuses.
• Attention to detail is a must.
• Ability to work and collaborate effectively with others.
• Willingness to improve oneself and grow with the organization.
• Drive to develop a solid knowledge base of best practices and problem resolutions.
• Appreciation for a diverse team and the MSP industry.
• 1+ years of experience and/or familiarity in supporting network connectivity and networking equipment for LAN/WAN topologies.
• 1+ years of experience and/or familiarity in supporting Microsoft Products (i.e. Office 365, Windows OS's).
• 1+ years of experience and/or familiarity in supporting Microsoft Active Directory administration.
• 1+ years of experience and/or familiarity in supporting Internet-related technologies, including Registrars, SSL and hosting providers.
• Technical Certifications or training equivalent to A+ and Network+.

Skills

• Troubleshooting
• Remote Support
• Customer Service
• Windows
• Office 365
• RMM Tools
• Network Connectivity
• Networking Equipment
• LAN/WAN Topologies
• Microsoft Active Directory
• Internet Technologies
• Registrars
• SSL
• Hosting Providers
• A+
• Network+

Location

• Long Island, NY
• Wantagh, NY

Work Type

• On-site
• Remote

Experience Level

• 1+ years

Education Level

• A+ Certification
• Network+ Certification

Salary/Compensations

• $17-$19 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term insurance
• Long-term insurance
• Life insurance
• Company-sponsored 401K with match
• Paid vacation
• Company-sponsored cell phone
• Performance-based bonuses
• Training

About the Company

• Wheelhouse IT is a Microsoft partner.
• WheelHouse IT has a team that always keeps the best intentions of the company and client in mind.
• WheelHouse IT is an exciting, fast-paced, and dynamic team environment.

Equal Opportunity

• The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.